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Customer Service Quality Assurance

Location:
Bakersfield, CA
Posted:
December 01, 2014

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Resume:

Ella M. Pike

*** ******* **. ***********, **, ***05 . 661-***-**** . acgwgm@r.postjobfree.com

EDUCATION

Bachelor of Science, Animal Science - May 2012

California State University, Fresno

Associate in Arts, Liberal Arts - May 2009

Bakersfield College

EMPLOYMENT HISTORY

Quality Assurance Technician, Zacky & Sons Poultry Company, Fresno,

CA 05/13-10/14

. Preform pre-op to confirm the equipment is clean and properly

sanitize before production begins

. Quality checks on finished product

. HACCP monitoring at different critical control points

. Grading poultry

. Humane audit checks which include: evaluating trailer

conditions, monitoring employees handling live poultry, ensuring

poultry is humanely euthanized, and etc.

. Enforcing GMP's practices

. Collecting and preparing samples to send off to the laboratory

. Inventory on finished product

. Communicating with USDA inspectors and production

supervisors/leads

Veterinary Assistant, All Creatures Veterinary Clinic, Fresno, CA

08/11- 05/13

. Placement of IV catheters, various injection administration and

blood draw routes

. Familiarity with and operation of standard medical equipment

. Assist the doctors during examinations and various treatment

procedures

. Transcribe medical notes & treatment plans including surgery

discharge and instructions

. Work with multi-line phone systems and hospital specific

computer software

. Provide general information and answers regarding basic animal

healthcare needs

Pet Nurse/ Customer Service Coordinator, Banfield Pet Hospital,

Fresno, CA 01/10-03/12

. Transcribed Medical notes & treatment plans including surgery

discharge and instructions

. Placement of IV catheters, various injection administration and

blood draw routes

. Familiarity with and operation of standard medical equipment

. Assisted the doctors during examinations and various treatment

procedures

. Provided general information and answers regarding basic animal

healthcare needs

Kennel Assistant, Animal Hospital and Bird Clinic, Fresno, CA

09/09-01/10

. General cleaning of the hospital

. Maintenance of medical equipment

. Responsible for daily monitoring of patients health status

including administration of proper medication

COMPUTER SKILLS

Computer Hardware: PC

Software: Microsoft Office (Word, Excel, PowerPoint)

SOFT SKILLS

. Ability to multi-task and handle multiple assignments in strenuous

situations

. Detail-Oriented

. Leadership Capabilities

. Exceptional Customer Service

ORGANIZATION/HONORS

Dean's list 08/09-12/09

Agriculture Ambassador 08/09-05/10

REFERENCES

Available upon request.



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