Customer Service Sales
Resume:
Michael Scott Suttle
***********@*****.***
Wakeman, Ohio 44889 Cell 419-***-****
EDUCATION
Columbus State University Columbus, Ohio
Associates of Science in Business Management and Marketing with 3.7
GPA
Elyria High School Elyria, OH
High School Diploma
EXPERIENCE
08/2011 Horvath Roofing Inc. Huron, OH
11/2014
Head Salesperson
• Sell Roofs
• Measure Roofs
• Create and Receive Financial Reports
• Schedule appointments
• Customer Service
• Schedule Installers
• Creating job profit statements
• Training new salespersons
• Ordering Materials and scheduling arrival
• Receiving Payments
• Overseeing Quality control
• Conducting Warranty Inspections
• Ordering Warranties From Manufacturers
• Taking photos of Jobs Pre and Post
• Ensuring Customer Satisfaction
3/2011- Rick Case Hyundai & Mitsubishi Lorain, OH
08/2011
Sales & Internet Sales Associate
• Floor sales
• Monitoring Internet
• Follow up on internet and traditional sales leads
• Processing sales
• Customer Service
• Leasing Cars
• Writing phone dialogs
• Completing sales reports
08/2009 United Property Management Lorain, OH
Property Manager
to 02/2010
• Responsible for day to day operations of a large apartment complex
(Chapel Hill Apartments in Kettering, Ohio)
• Scheduling employees and subcontractors
• Payroll
• Maintaining a business bank account and petty cash
• Processing rent and other transactions
• Problem solving
• Leasing apartments
• Hiring and firing of staff when necessary
• Sending and receiving many reports
06/2006 The Suttle Touch Fort Worth, TX
President
to 08/2009
• Executed daily operations of a flooring installation company
• Established policies and maintained them
• Reviewed activity reports and financial statements to progress
status of financial plans
• Was instrumental in sales and installation of projects.
• Revised objectives and plans in accordance with current conditions.
• Trained and managed employees and provided significant improvements in
their productivity.
• Supervised and managed contractors and sales people.
• Planned industrial, labor and public relations policies designed to improve
company's image with customers, employees and public.
• Supervised many employees, scheduled work hours, resolved conflicts,
determined salaries.
11/1997 Lowe's Hurst, TX
Zone Manager
to 06/2006
• Instructed staff on how to handle difficult and complicated sales.
• Executed daily operations of many departments.
• Formulated pricing policies for merchandise, according to profitability
requirements.
• Estimated consumer demand and determined the types and amounts of
goods sold.
• Was instrumental in new store openings as district trainer.
• Reviewed inventory and sales records to prepare reports for management
and budget departments.
• Trained employees in customer service.
• Established and implemented policies, goals, objectives and procedures for
their department.
• Supervised and managed sales staff, customer service associates and
stockers for a large retail firm.
• Supervisor of dozens of employees, scheduled work hours, resolved
conflicts, determined salaries.
• Inventoried stock and reordered to maintain a specified level.
• Conferred with company officials to develop methods and procedures to
increase sales, expand markets, and promote business.
• Successfully handled customer complaints.
• Structured and maintained a healthy work environment.
• Spearheaded safety efforts.
• Provided customer service by greeting and assisting customers, and
responding to customer inquiries and complaints.
• Kept records of purchases, sales, and requisitions.
• Directed and supervised employees engaged in sales, inventory-taking,
reconciling cash receipts, and in performing services for customers.
• Responded to written, computer generated and telephone orders for
products.
• Monitored sales activities to ensure that customers received satisfactory
service and quality goods.
• Planned and coordinated advertising campaigns and sales promotions, and
prepared merchandise displays and advertising copy.
• Enforced safety, health, and security rules.
• Planned and prepared work schedules and kept records of employees' work
schedules and time cards.
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