Management Manager

CHRIS W HERMEN

CWH

Greater Denver Area bile: 303-***-****

*****.******@*****.***

Management Professional

Leadership – Relationship Management – Organizational Development – Strategy – Project Management

Management professional with over 12 years of proven leadership including Fortune 500.

Operations management, sales, business development, business strategy, account

management, product management, project management, vendor management, personnel

management, training, development, and performance.

Strong management track record of employee retention: <10% voluntary turnover vs. an

industry standard of 25%.

Proficient in contract bid process, negotiations, procurement and implementations.

Programs and systems management, including design, execution and assessment.

Championed multiple lean systems strategy programs that have resulted in annual savings of

over $500,000.

Masterful communication skills with both senior management and staff.

Thrive under conditions of quick-decision making and deadlines.

Decorated military veteran with consistent successful performance in high stress situations.

Key Competencies

Business Development (New & Organizational LEAN/Six Sigma

Product Management

Existing) Strategies

Account/Contract

Project Management Vendor Management

Management

Professional Experience

Prepaid Operations Manager/ Product Manager 2011 – Current

First Data Corporation, Greenwood Village, CO

Manage existing base of 125 clients that generate over $1,440,000 of weekly revenue ($75

Million annually and a year over year growth of 7%).

Manage operations of a team of 10 project managers that procure prepaid goods and

services that support client required expectations.

Manage third party vendors in the production of closed loop gift cards

Instituted and executed LEAN systems and strategic initiatives into existing ordering processes

that reduced client expected SLA’s by 60%.

Achieved a CY 2013 profit of 21.2% by ensuring client retention and growth as well as order

accuracy through the execution of redrafting of organizational process documents.

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CHRIS W HERMEN

CWH

Greater Denver Area bile: 303-***-****

*****.******@*****.***

Reduced operating expenses by $85,000 by developing a capacity planning tool that ensures

resources and capacity are always efficiently and properly allocated.

Service Sales Manager 2007 – 2011

Cintas Corporation, Denver, CO

Negotiated and renewed customer contracts exceeding $2,500,000 in collective annual

revenue.

Championed lean projects that resulted in over $100,000 annual expense reduction

Managed service department P&L consisting of an annual budget of over $10,000,000.

Ensured a profit percentage to sales of 21% for FY10.

Managed existing base of over 750 clients that generated over $1,150,000 of weekly revenue

($60 Million annually and a year over year growth of 7.5%).

Department Manager 2006 – 2007

The Sports Authority, Denver, CO

Large-scale department management (50+ personnel): recruitment/workforce forecasting,

promotion, training compliance & succession planning, policy creation, records management,

employee communication, and organizational development.

Skilled in payroll, forecasting, workforce utilization (capacity planning), P&L, organizational

structure, and business strategy.

Infantry Platoon Sergeant 2002 – 2006

United States Marine Corps, Camp Pendleton, CA

Coordinated and supervised teams in detailed, sensitive operations. Established timelines to

execute overall operations; broke down specific tasks and assignments; reviewed and

rehearsed plan of action; executed plan on time and with maximum efficiency. Succeeded in

maintaining accountability of assets valued at $250,000; performing tasks with confidence and

on time.

Planned, led and executed more than 100 counter-insurgent operations.

Established time schedules to ensure proper preparation for individual operations; delegated

duties and tasks to assistant managers; and directed operations in accordance to standards

established by upper management.

Education

Colorado State University - Executive MBA May 2014

American Intercontinental University - M. ED, Instructional Technology Jan 2004

Colorado State University – BA, History May 2002

Certifications: Green Belt/Six Sigma certified (Cintas Corporation)

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