Customer Service Sales

FAITH M. RAMOS

** ******* ** ******* ** *****

HOME PHONE 716-***-****

O B J E C T I V E

To apply Over 5 years of Cruise Travel Agent Experience and over 20 years of Sales, Customer

Service, business ownership and managerial experience, in a rewarding Travel Agent/Cruise

Sales Specialist position, providing my client an outstanding experience in sales, knowledge and

customer care. To go above and beyond for my company and my client, exceeding every

expectation and every goal set. To be a team player and be part of a company who cares about

not only its customers but its employees as well.

WORKHISTORY Cruise

Travel Sales Agent Cruise.Com

09/2013 - 8/2014 Working

from home in a fast paced environment, multi-tasking. answering incoming lines over our VOIP.

Being ready to sell any cruise and be knowledgeable about each cruise line and what its

destination has to offer. To make sure the client is receiving the best offer possible and that it

matches exactly what they are describing in their perfect cruise getaway. I also provided travel

insurance to the clients and could add on hotels and transfers if preferred. My last words to my

client on the telephone are always making sure they understood fully our conversation, and that I

listened carefully to their needs and I have provided them with not only a perfect cruise vacation,

but also with excellent Customer Service. Which is the ultimate goal for each and every contact!

Cruise

Travel Sales Agent

Cruisedirect

01/2009 - 07/2013

Working from home in a fast paced environment, multi-tasking, answering large amounts of

incoming chats and calls that come in through LivePerson, and our VOIP, Five9. Being an

excellent salesperson, not an "order taker" for all of the major cruise lines to both individuals and

large groups. selling CSA Travel Insurance and making sure clients fully understand their

coverage. Adding air and/or hotel transfers directly with the cruise lines. Processing and

confirming payments, both deposit and final payment using the cruise line's travel agent

websites, working hand in hand with each cruise line in every aspect of my client's reservation.

Sometimes that meant having to manually create and confirm a reservation with the cruise line,

to handling any changes to the booking, such as sailing changes, name changes, price drops, and

cancellations. Assisting the client with all facets of their booking, making sure they have the best

reservation experience possible from start to finish.

Car Rental Customer Service Agent/Moving Truck Coordinator/Area Trainer

Budget Car Rental

10/2006 - 12/2008

This position held many titles, Car rental Agent/Reservationist, Customer Service Agent and

Budget Moving Truck Coordinator. This position entailed taking car rental reservations both by

phone and over the counter, renting cars and Budget moving trucks for both round trip and one

way rentals. Entering client's information into 2 different computer systems. Selling vehicle

insurance coverage for incentive earnings. Handling monetary transactions, disbursing petty cash

as needed, taking vehicle inventory, also scheduling each vehicle for its proper maintenance, and

dispatching our vehicle transporters to our different locations making sure we had the required

number and type of cars on hand. I also was given the responsibility of being an area Customer

Service Area Trainer only months after being employed with the company, as well as being a key

and alarm code holder to and open and close the store daily.

FAITH M. RAMOS

35 SHANLEY ST BUFFALO NY 14206

HOME PHONE 716-***-****

E D U C A T I O N

West Seneca West High School 1980-1986

Business Administration emphasis

Board of Cooperative Educational Services 1985 & 1986

Data Entry, Word Processing with Computer Programming emphasis

Bryant & Stratton College 1986 & 1987

Word Processing & Data Entry with Computer Programming emphasis

A C H I E V E M E N T S

*I am IATAN certified and hold a current IATAN travel agent card

*I Have completed all online certification training courses and hold current certification with

Disney Cruise line, Carnival, Celebrity, Costa, Crystal, Cunard, Holland America, MSC,

Norwegian Cruise line, Princess, And Royal Caribbean

*Every month I am a top seller with Cruisedirect with my monthly gross commission plus

insurance sales being between $15,000 - $20,000.

*I have won numerous incentive awards with Cruisedirect for highest sales for cruises and

insurance, and most compliment letters received from clients.

*Always on the yield list of top 5 sales and incentive earnings for insurance coverage sold, out of

all of Budget of Buffalo's 8 locations.

S PE C IAL S K I LLS *Strong

sales skills *Proficient in

LivePerson, Revelex/Power Agent and the VOIP Five9

*Highly Skilled in navigation and daily use of all Cruise Travel Agent websites such as Disney

Travel Agents, Goccl.com, One Source, Cruising Power, Costa Click, and NCL Travel Partner.

*Proficient in Microsoft Word and Microsoft Excel

*Data entry is at 14,000+ KPH

*Typing 40 WPM

*I am very Detail-Oriented

*Investigative problem solving

*Works very well under high pressure, fast paced situations with strong ability to multi-task

Contact this candidate