The Driven Experienced Professional

Lavetta Stanford **** Sunshine Street - Orlando, FL 32808

*********@*****.*** - 407-***-****

Skills

Certified Tax Preparer, Collections, Skip Tracing, A/R, A/P, Call Center, Customer Service

Skills & Software

• Qualifications include but are not limited to being customer focused, with

excellent organizational, written, and oral communication skills.

• Initiative to set and achieve performance goals, with great analytical skills.

• Ability to cope with pressure in a constantly growing, changing environment.

• Knowledge of common software programs such as: Windows, XP, Excel, Outlook, Paradox,

MRPLITE, Lotus Notes, MRP, CACS, RVI, Peachtree, Quick books, and all tax software.

Work Abilities

• PRC- AT&T Account/Customer Care

• 12-Week Customer Service Certification training completed

• Global Travel Int. Air Line Customer

Service/Ticket Certification Class

• Tax specialist 10 years Exp.

• Extensive Skip Tracing exp.

• Type 40 w.p.m.

• Over 12 years Collection exp, AR/AP

• Over 7years Management exp.

• Over 17years Customer Service Exp.

• Excel Certification

• Quick Books

• Financial Advisor

Sixteen years income tax preparation experience.

Work Experience

Stanford Accounting Solutions

Tax analyst/Income Tax Preparer/Business Consultant/Owner

December 1998 to Current (Seasonal)

Prepare business and individual income tax returns, consult and assist with pre-audit and more

difficult tax situations, and complex tax returns. Assist customers with financial planning, set up,

and monitor new customer accounts and provide resolution options for all tax or business related

inquiries while maintaining customer satisfaction. Complete schedule C, E, K, trust, and assisted

with proprietorship inquiries.

Toho Water Authority/Kelly Services

Senior Collections Rep III

April 2014 to Aug 2014

Coordinating the credit/collection functions of the Utilities billing system, connection charges,

returned checks and other collection functions; exercises independent judgment within

established policy framework to resolve problems connected with utility bills; used independent

judgment and exercises full working responsibility of follow up to locate debtors and collect

closing bills; coordinates office and field collection procedures and analyzes field collection

reports to determine further steps in collection effort.

Sunbelt Credit with MIW Central Florida

Assistant Manager/Manager

March 2013 to September 2013

Traveling manger, covering unmanaged branches for managers on leave. Qualified, processed

loan applications, collections, handled profit and loss for branch, as well as come up with

marketing strategies for increased loan volume.

SafeMark

Collections Supervisor: Orlando, FL

July 2012 to March 2013

Worked with past-due customer accounts: 30, 60,90,120 delinquency, charge-off, legal. Offered

options and solutions to bring accounts up to date, assisted customers to resolve disputed charges

on credit accounts, verify all information on new credit files, approved and or deny new account

credit limits. Passionately strive and take action to mitigate losses and minimize impact to the

company. Responsible for coordinating and motivating daily activity of the collection team

members. Handled all escalated collection calls. Provided training on policies and procedures,

research and provide guidance to resolve the most complex problems. Other duties include but

not limited to, worked delinquent accounts and assisted with compiling statistical reports and

other special projects. Resolved escalated issues and communicating with customers, other

departments, and external organizations. Recommended processes to maximize efficiency of

operations. Recovered losses

and minimize impact to the company. Work with supervisors to identify problems, and improve

collection efforts

Wells Fargo (Remx Staffing)

Loan Document Specialist 3

October 2011 to April 2012

Currently perform variety of loan documentation duties on moderately complex loans, using

comprehensive knowledge of policies and procedures for loan products. Processing, closing and

compliance for loan products, interpreting policies while analyzing applicant, property and

documentation. Ordering all required verifications (sub process), documentation and subsequent

follow ups.

CPS Auto Finance Inc

Backend Lead Collections Rep

February 2009 to October 2011

Responsibilities include but are not limited to, reduced delinquency for our firm by over

exceeding company goals, and quotas and expectations, mail bills and past-due notices to

customers, following up on all accounts. Handle all repossession accounts, and charge offs.

Notate all accounts, Arrange new payment plans for those with past due accounts, simplified the

process by educating the customers so they could understand their loan contract, verified all

account information, received and processed payments via phone, web, or certified funds. Notify

and or locate customers with delinquent accounts and secure payment, using postal services,

telephone, or skip tracing, recorded information about financial status of customer and status of

collection efforts, assisted in training of new hires.

Check N Go Inc

Customer Service Lead (P-T)

2007 to 2008

Supervised PM shift, Handled all escalated CSR issues and disputes, assisted manager with

weekly scheduling, conducted customer transactions, handled collections on past due loans, and

ensured loans are in compliance with company and federal, state, and local laws. Verified

customer financial accounts were open and active, cash handling, issued refunds, charge backs,

credits, handled all escalated customer service issues, and assisted in the training of all new

employees.

C N G Auto Transport Inc

Office Manager/Executive Assistant

2005 to 2008

Handled all escalated customer issues, AR Collections, AP, assisted owner by making and

confirming all travel arrangements, prepared all financial reports, attended meetings with

employers, collected and researched data, documents, produced computer graphics, edited and

entered reports in the in- house publications systems. Conducted internet research and collected

facts and figures to be included in budgets. Managed, organized all office tasks and recommend

changes, and tracked all funds spent and produced monthly budget reports. Handled all A/P, A/R

duties, not limited to collections, invoicing, ERP, MRP and dispatching.

Hewitt

Benefits Specialist

January 2007 to October 2007: P-T Seasonal

Assisted call resolution department, help developed employee benefit procedures, oversee the

maintenance of employee benefits records through online data terminal, coordinated work flows

and procedures between employee benefits and other departments, reconciled the health plans

monthly, eligibility, and flexible plan companies, assisted employees with benefit enrollment

issues, and processed all new employees.

Intuit Inc

Personal Pro Tax Advisor III (Seasonal Remote Agent)

2006 to 2007

Prepared business and individual income tax returns, consulted and handled pre-audit and more

difficult tax situations, and complex returns. Assisted customers with verifying information

entered online for accuracy and completion. Set up new customer's accounts and organize

meetings through outlook. Completed schedule C, E, K, trust, and assisted with proprietorship

inquiries.

International Bus & Parts, Inc

Accounts Receivable Clerk

2005 to 2006

Processed vendor invoices including verifying and/or obtaining payment approval, matching

purchase orders and receiving reports, and addressing exceptions.

Reconcile accounts payable subsidiary ledger to the general ledger monthly.

Solicited payment on overdue accounts; resolved uncollected amounts.

Order input of new contracts.

Input of journal entries.

Account reconciliations.

Distribution of accounts receivable invoices.

Processed credit card payments.

Reconciled receipt information, reviewing for policy compliance.

Jackson Hewitt Tax Service

Lead Tax Specialist

2003 to 2006

Prepared income tax returns, assisted with teaching, and training of new preparers.

Silver Moon Concepts LLC

Administrative Assistant/Sales Rep

January 2005 to December 2005

Assisted the sales director, run daily sales reports, track current sales.

Handled customer service issues, scheduled appointments.

Set up new customer's accounts and organize meetings through outlook.

Prepared proposals for potential priority accounts and checked all credit

applications. Processed new leads, made follow up calls, heavy data entry.

Centura Management Inc

Assistant Property Manager

2003 to 2005

Assisted property manager with the management of all on-site operations to ensure that all

activities are conducted in compliance with all local, state and federal employment, housing,

safety, landlord/tenant and real estate

laws. Worked with office staff to insure all monies are collected as due and that all

revenue data is posted correctly in the on-site property management software

system. Handled preparation of all resident notices, including monthly newsletters.

Produced weekly and monthly property activity reports, including keeping a daily

log of activity at the property. Ensured maximum occupancy of rental units at all times and high

renewal rate. Coordinated promotions to increase number of tenants. Ensured proper customer

service. Maintained Resident files for accuracy and compliance with Tax Credit Program and

HUD Section 8 Regulations. Prepared balance statements and notices for non payment of rent

and other violations. Coordinated with property manager the status of client accounts.

Assisted Property Manager with the eviction and rent process, hired, trained, and developed on-

site employees according to company policy and procedures, with counseling and reviewing

employees as necessary.

Tiny Angels Day Care Inc

Assistant Director

1997 to 2003

Managed day care and supervised twelve employees, trained all new employees on the system,

and the daily operation of the daycare, scheduled staff, developed employee benefit procedures,

evaluated all employee performance, handled payroll, solicited payment on overdue accounts;

resolved uncollected amounts, which included but not limited to payroll and bookkeeping.

Interviewed potential clients, handled all customer complaints, concerns, and maintained the

upkeep of the facility.

Central FL Investments

Customer Service Collections Rep

1995 to 1996

Solicited payment on overdue accounts; resolved uncollected amounts, issued refunds, credits

and answered all customer inquiries. Managed heavy data entry, aid potential clients with

purchasing vacation weeks, Setup new accounts, handled all customer complaints, and concerns.

Booked group and in-house reservations, and assisted with cancellations, always attempting to

retain customers. Assisted customers with banking their vacation weeks with exchange

companies RCI, II. Coordinated the dates for travel and cancellations.

Hampton Inn

P.M. Reservation Supervisor: Orlando, FL

1993 to 1995

Supervised PM reservation shift, scheduled staff to handle anticipated call volumes, trained staff

on software and upgrades, established and communicated goals and operational standards for

public service for the unit, evaluated the unit's customer service performance levels by

monitoring response times and customer complaints, prepared performance appraisal reports.

Coordinated with the IS department on computer system administration for reservations and

registration systems, assist in resolving system problems, managed reservable facility and

program registration inventory and system log files. Monitored the annual budget.

Education

Valencia Community College: Orlando, FL

Accounting, Business Administration

1994 to 1996

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