Customer Service Manager

Location:

Posted:

December 03, 2014

Angela Sharp

************@*****.***

Objective

Food Service Worker with 7+ years of experience in food preparation and service who

faithfully adheres to the highest standards of hygiene, quality and customer service.

Aiming to leverage my knowledge to effectively perform a lead/supervisor position with

a renowned company.

Skills Profile

- Team worker who is able to adapt in highly dynamic and changing situations.

- Excellent problem solving and communication skills, with a focus on customer

service

- Familiarity with Point of Sale terminals

Employment History

Sam's Club 3/13/2011 09/27/2014

Columbus, GA

- Prepares bakery merchandise by accurately following thawing and baking guidelines

to ensure the quality and visual appearance of Bakery Department merchandise, such as

bread, cakes, pies, cookies, and rolls.

- Communicates effectively with the Manager and reviews the Production Sheet to

understand the daily variety of bakery items to be baked, finished, and packaged.

- Operates and utilizes food preparation equipment, such as bread slicers, baking

ovens, bread proofers donut machines, scales, and supporting equipment, such as

knives, forks, dishwasher, and cleaning utensils in preparation of Bakery merchandise.

- Communicates and responds effectively to Customer questions, locates merchandise,

and provides requested assistance on Bakery Department merchandise

Dunkin Donuts 6/1/2006 3/1/2010

- Columbus, GA

- Provided exceptional customer service by taking orders, filling orders consisting of

pastry and drink orders.

- Accepting payment and using the POS system to complete monetary transactions.

- Maintained a sanitary and neat dining room and work station.

- Restocked necessary paper goods and food items and provided assistance with

baking duties.

- Clean all work areas, equipment, utensils, dishes, and silverware and ensure they are

stored appropriately in accordance to state law.

References

- Available upon request