Customer Service Manager

*KENDRICK DAVIS*

**** ****** ******* *** **********, AL 35405 205-***-**** ********@*****.***

Career Objective: To continue my career with a progressive organization that will allow me to utilize my extensive managerial &

technical skills.

Education: Herzing College, Birmingham, AL B.S., Technology Management (CETT)

Professional Affiliations: Electronics Technician Association (ETA) Member

Acclimated with:

C++ AC/DC Circuit Robotics

FORTRAN Networking + Troubleshooting

BASIC programming Fabrication Component Level Troubleshooting

DOS Microsoft Windows (NT, XP, VoIP

Vista, 7,8, & 8.1)

Linux Telephony

Microsoft Office (XP, 2003,

AutoCAD Schematics

2007, 2010, & 2013)

AM & FM Communication Blueprint Analysis

Varies ticketing systems

Windows Server 2003 & 2008 with

Experience

SQL

FIS Global – Tuscaloosa, AL- Computer Operator Specialist, 4/14 to 10/14

Provide all phone, printer, & computer technical support for a 24 hour call center

Repair computer-related hardware and other operations area equipment.

Monitor and control a computer console to process and complete jobs.

Investigate error conditions in computer processing, equipment malfunction and/or network (on-line) performance

Maintain inventory of computer operations supplies & keep operations area stocked with production supplies

Set up, prepare, operate, and performs preventive maintenance tasks on tape drives, computer on-line microfiche, disk units, printers,

bursters, decollators, inserters, postage meters, microfiche viewers, and similar devices.

Control and monitor the on-line network from the central network control center

Maintain & Update all server backups daily including up to 12 servers & AS400

Providing customer support on windows 7 platform by troubleshooting and installing printers and servers

Canon Solution America (Warrior Business Machines)- Customer Service Engineer II 7/07 to 4/14

Govern all shipping and receiving & Maintain inventory

Administer printer installation & Full service copier set up & delivery

Copier Customization per clients request

Maintain & repair copier equipment & Troubleshooting including, but not limited to extensive field service repair

Maintain excellent customer service & team building skill to meet deadlines

Independent Contractor, 8/98 to Present

Laptop, tablet, and cell phone screen replacement

Setup & configure home networking

Technical Troubleshoot for laptops, tablets, & cell phones

Configure, build, and rebuild desktops, laptops

Trouble shooting and providing technical support on windows 7/8 platforms

Migrated windows XP to vista/7/8

Modern Business Machines- Service Technician, 3/06 to 7/07

Install and repair office equipment

Copier Customization per clients request

Copier set up & delivery

Troubleshooting

Working in a team environment to meet deadlines

Maintaining good customer service

OfficeMax Distribution Center- On-Site Supervisor, 2/05 to 12/05

Supervisor for 200+ employees in a warehouse setting

On-Site HR liaison in regards to employee conflict

Implement safety training to provide OSHA compliance

Administer drug screens

Arrange interviews for job placement

Handled workmen’s compensation claims

Administered counseling and termination

Worked with HR supervisor, HR manager, and operation manager to implement new policies

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