Customer Service Sales
Resume:
Mark J. Shockley
Phone: 702-***-**** E mail: ************@*****.***
Customer Service Sales Technical Support Representative
Well qualified Customer Service Representative, Salesperson, and Tech Support Representative with years
of experience with Fortune 500 companies and large school districts. Excellent customer service
experience, hardworking, reliable and productive. Areas of strength include:
Organized, Driven, Team Player, Multitasker Microsoft Office Advanced User
Self Motivated, Excellent Communication Skills Well Organized. Disciplined
Qualification Highlights
As a Substitute Teacher, I taught many short and long term assignments for many grade levels for multiple
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subject areas. I was recognized and asked for frequently by Principals, Assistant Principals and Teachers to
return for multiple assignments many lasting for over a year.
Strongly analytical, detail oriented, organized and efficient in all aspects of providing world class customer
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service to inbound and outbound callers.
Met and exceeded production standards in attendance, quality, adherence and sales goals in many positions
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in customer service and technical support. in a high volume, professional work environment.
Ability to create and lead professional customer service organization in a team oriented work environment.
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Able to meet and exceed sales goals in a highly competitive environment.
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Work History
Western Cab Company Taxi Driver
2014 Present Las Vegas Nevada
Teletech at Home Best Buy Customer Service Seasonal
2013 2014 Boulder Colorado
Precision Opinion Federal CDC Immunization Study Researcher
2012 2013 Las Vegas Nevada
Clark County School District Substitute Teacher
2003 2012. Las Vegas Nevada
McGuire Research Services Customer Service Lead
2006 2012 Las Vegas Nevada
Client Logic Corporation Technical Support Customer Service Lead
2000 2003. Las Vegas, NV.
Location no longer operating
California State Automobile Association Claims Representative I
Ca
2001 2003 Las Vegas NV
References Available Upon Request.
Contact this candidate