Customer Service Representative

Twana Henderson

**** **** **** ***.****, Houston Texas 77051

Home: 832-***-**** - Cell: 713-***-**** – **********@****.***

Career Overview

To obtain a position with an established company that allows me to utilize my skills and expand my knowledge and offer

opportunities for professional and personal growth.

Core Strengths

Strong organizational skills Microsoft Word

Sharp problem solver Microsoft Excel

Seasoned in conflict resolution 30 WPM

Courteous demeanor Large cash/check deposits expert

Energetic work attitude Adaptive team player

Active listening skills Opening/closing procedures

Work Experience

Cash Office Specialist

February 2003 to Current

Super Target - Houston, Texas

Worked as a team member performing cashier duties, product assistance and cleaning.Excelled in exceeding daily

credit card application goals.Expressed appreciation and invited customers to return to the store.Processed and issued

money refund.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up

customers in a timely manner and guaranteeing high level of customer service.Performed store opening duties,

including counting cash drawers and checking all equipment for proper functioning.Processed merchandise returns and

exchanges.Handled deposit on a daily.

Professional Debt Collector

March 2002 to January 2003

Allied Data Corporation - Houston, Texas

Provided customer service to account holders through written and verbal disclosure of information.Assisted and

investigated problem inquires.Interface with other departments for response to customers inquiries or problem

resolution.Entered customers payments arrangements in computer systems daily.Answer and routed incoming

calls.Ensured accuracy of customers payment arrangements.

Courtesy Booth Clerk

April 2001 to December 2003

Fiesta - Houston, Texas

Handled high volume cash flow.Maintained and balance cash receipts.Entered customers payments in computer system

daily.Answer and routed incoming calls.Ensured accuracy of customers payments.Ensured accuracy of customers

currency.Handled payments to vendors.Assisted manager in handling cashier tills.

Educational Background

Certification : Pharmacy Technician, 2006

NIT - Houston, Texas

Certification : Health Information Specialist, 2002

Ultrasound Diagnostic School - Houston, Texas

Certification : Customer Service Representative, 1992

HCC - Houston, Texas

Certification : Medical Office Manager, 1992

Concord Career Institute - Houston, Texas

High School Diploma : Accounting, 1991

Barbara Jordan High School - Houston, Texas

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