Sales Representative Data Entry

Christyn "Michelle" Williams

Dallas, TX *****

Telephone: 469-***-****

*********@*****.***

Highly qualified business professional with experience working in multiple

industries. I excel at coordinating relationships and fostering strong

business partnerships. I am adaptable and enjoy having my abilities

challenged daily to improve my skills.

*Relationship Building *Attention

to Detail

*Overall Project Focus

*International Communications

*Liaison *Technical

Skill

Achievements & Attributes

SUCCESS: Managed mass mailing of over 6,000 holiday catalogs in four hours.

Developed relationships with international representatives and clients.

Maintained large corporate accounts with clients such as Sargento, Sara

Lee, Kroger, McCormick and Nestle.

LEADERSHIP: Personally chosen in school and business environments to lead

and train co-workers. Advanced from entry level work to management roles

within 2 weeks at Dell and 1 month at Aon Hewitt.

RESULTS ORIENTED: Driven to ensure a project is not only completed, but

with quality. Placed with the responsibility to collect, organize and

input all client data internally within company systems for a team of 30.

PROCESS IMPROVEMENT: Successfully suggested and implemented improved

shipping methodology within the corporate office of Stubbs & Wootton, Inc.

Constantly increased the accuracy and reduced time of order processing for

clients at Acosta Sales and Marketing.

Experience:

RealPage - (October 2011 - October 2014)

Account Executive (September 2012 - October 2014)

Sales Responsibilities: Maintain relationships with clients over 90 days

within an assigned territory, Upsell to existing client add-on features of

property management software, Maintain expert level knowledge of the

Propertyware software solution, coordinate inter-department communications,

Maintain YTD and MTD quota, create and sell new business within a

territory, manage leads, use of SalesForce for reports/leads and sales

process, business travel for user conference and local real estate trade

shows.

Sales Special Projects: First Velocity and Propertyware integration deal

sold.

Sales Achievements: #1 ranked sales representative for the Propertyware

product in March 2013 (170% to goal), #2 ranked sales representative for

the Propertyware product in April 2013, Approved access to Achievers Lounge

in 2013, 100% to goal 5 months in a row and counting, 180% to monthly goal

in December 2013, ranked among the top 4 sellers for my product in 2013.

Product Support (October 2011 - September 2012)

Support Responsibilities: Full-time on phone support of Onesite and other

RealPage products. Accurately document and record issues, provide a high

first call resolution rate for client issues, achieve or exceed minimum

service level requirements set forth by management and Gain 'Skills

Certification' in assigned product support areas, use of SalesForce to

document cases.

Support Special Projects: Updating Realpedia, OpsTechnology, Email

Administration, Moral Committee and coordination of company meetings.

Support Awards: Consistently exceed productivity goals on call quality and

other metrics, development of relationships with various departments.

Spherion Staffing Agency - Auditor for Aon Hewitt (March 2011-September

2011)

Responsibilities: Data Entry, Auditing of Data Entry, Processing of Health

Insurance paperwork, correction of system issues, correction of data entry

errors, correction of mail preparation issues, working with training staff,

assisting data entry employees.

Special Projects: Advanced to higher job functions after one month of

contract, given access to higher confidentiality and International client

documentation. Average of 120 documents entered daily which exceeded the

quota of 90 per day.

Awards: Recognized for excellent service, Selection for advanced job

training.

Acosta Sales & Marketing - Service Coordinator (August 2008-February 2010)

Responsibilities: Resolve order issues with knowledge, experience, and

research, communicating with internal and external groups as needed.

Maintain excellent working relationships with Customers/Clients. Maintain

inventory data; assist with Customer Replenishment (CRP/VMI).

Special Projects: Responsible for several key accounts

Awards: Simply the Best Award 2009

Humana, Inc - Service Representative (May 2006-March 2008)

Responsibilities: Handle incoming calls in the CAS call center, resolve

claims and benefits inquiries for members and providers, resolve escalated

call inquiries, and coordinate with Humana departments.

Awards: Recognized for providing perfect service, attained a status of

guidance and leadership among my peers and team alike, successful

resolution of critical level inquiries.

Education:

University of Phoenix - Masters of Business Administration

Palm Beach Atlantic University - Bachelors of Science of Organizational

Management

Provost List and Dean's List

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