Customer Service High School

Luis A Sierra

*** ***** ** *** *****

Fitchburg, Massachusetts, 01420

Phone 978-***-****

Email *********@*****.***

Work Experience.

Jess & company cleaning servives, Litchfield, NH.

Field supervisor, February 2009 - October 2014

Responsibilities included,

Scheduling ( maintaining hours and scheduling employees ).

Over seeing employee productivity and quality of work.

Daily coordinating of routes.

Customer services. Ordering supplies. Training of new hires.

BCI Newark Group INC, Fitchburg, MA.

Machine operator/Safety committee, August 2010 - July 2011

Responsibilities included,

Running, fixing, loading/unloading, and maintenance of machines.

Loading/unloading materials with forklift.

Maintaining factory and all employees safe.

Helping with safety ideas and meetings.

Motel 6, Leominster, MA.

Desk clerk/ security, January 2005 - May 2008

Responsibilities included,

Customer services ( renting out rooms and all guest needs).

The end of day cash counting and night audit of sales.

Securing the premises and keeping the guest safe.

Maintenance of office and property.

Running the office and answering all phone calls.

Cardinal comb & brush, Leominster, MA.

Floorboy, December 2003 - June 2007

Responsibilities included,

Assigning workers to their machines and their work for the day.

Fixing, running, maintaining, all machines.

Mixing and loading all machine materials.

Giving employees their brakes.

Using all factory equipment ( forklift, power jacks, crown, wave, cardboard bale ).

Receiving ( handling incoming/outgoing product, loading/unloading trucks ).

Maintaining factory clean and safe.

Helping foreman set up molds and fix machines and others in and out of the factory.

Training of new hires.

Education

Fichburg high, Fitchburg, MA.

Completed coursework towards High School Diploma, Mar 2000

Additional Skills

I have 10 years plus experience in factory work.

I am fluent in English and Spanish.

I have over 10 years supervisor experience.

I can operate forklift, power jacks, waves, crowns, and cardboard bailers.

I have over 4 year experience in retail and 10 years of customer service.

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