Technical Support Representative and Customer Service Representative

SHERLY A. BICALDO

*c Fernando Road, Dela Paz, Pasig City

Contact No.090*-***-****/091*-***-****

****.*******@*****.***

Career Objective: To apply for a position that would best fit my qualifications wherein my

knowledge, skills, abilities and actual experience can further be developed and applied to

become innovative, competent and self-actualized person and also want to join in a

company that offers great career opportunities and where I can bring experience to satisfy

the customers and prove useful for my employer.

SKILL HIGHLIGHT

• Good Listening Skills Effectively work with pressure

• Good Customer Service Family Oriented

• People Oriented Attitude Flexible

• Sales Oriented Sales Planning

• Computer literate Sales Goals

• Filing

• Stenography

• Bookkeeping

WORK EXPERIENCE

Technical Support Representative with Sales Account July 15, 2013 to November 30, 2014

Teleperformance Philippines

• Offer exceptional customer service to all the customers and Provide best value of their

services

• Handle inquiries by the customer with their Cable service with Comcast and helping

customer troubleshooting their cable equipment)

• Provide the best effort and help with every customer inquiries and have the dedication

and patiently resolve issues

• Sell the products with great knowledge to the services and provide information to every

customer questions and as well companies customer guaranteed.

Call Center Agent (Outbound Account) January 14, 2013 – June 15, 2013

Elipsys Global Inc.,

• Closes sales by building rapport with potential account; explaining product and service

capabilities; overcoming objections; preparing contracts.

• Contributes information to market strategy by monitoring competitive products and

reactions from accounts.

• Providing assistance and services. Offered Travel packages and Weight loss product to

the American Consumer.

Call Center Agent (Outbound Account) September 27, 2011- July 29, 2012

Global Contact Services

• Assist customers for any of their inquiry and questions. Offered Health insurance, gift

check to qualified customer.

• Always provide great satisfaction to each and every customer and know all the products

that you are offering.

Call Center Agent (Outbound Call Center) November 27, 2010 – June 27, 2011

One Contact Center Inc.,

• Ability to convert a cold calling customer into a sale.

• Offered Travel Packages that is in promotional to the American, Canadian people that

wanted to travel across Asia, Brazil and United States.

• Offer a great deal and promotional Travel Package that fits with the budget of the

customer

• To be flexible in every way possible and to convert more sales even the call back calls.

Office Staff (Engineering Department) January 23, 2010 – October 5, 2010

Masuda Philippines Inc.

• Making a report and processing a Working Instruction of how step by step process of

making a Motor parts for making a Motorcycle created by Honda, Suzuki and Toyota

• Watch the actual step by step process of making each of the parts of motorcycle before

analyzing and putting into working instructions to avoid any damages of the machine and

for the safety of the operator.

EDUCATION AND TRAINING

PHILIPPINE COMPUTER FOUNDATION COLLEGE

2-year Computer Secretarial

Omega Gold Plaza, San Vicente, Pili, Camarines Sur

March 2009

FINISHING COURSE FOR CALL CENTER AGENTS

Right Technicomm International Corp.

U31 MSA Prime Center, Prime Ave., Madrigal Business Park II, Alabang, Muntinlupa City

November 4, 2010-Novemver 11, 2010

Panasonic Communication Philippines Inc.,

On the Job Training

Production Operator

March 3, 2009-December 17, 2009

FIRST AID TRAINING

Philippine National Red Cross

A member of the International Federation of Red Cross and Red Crescent Societies

Held at Philippine Computer Learning College

August 9-11, 2008

ACHIEVEMENTS:

Computer Secretarial of the Year

Philippine Computer Foundation College Inc.,

March 30, 2009

CHARACTER REFERENCES:

MRS. ZENAIDA B. LLORIN

School Administrator

Philippine Computer Foundation College

Omega Gold Plaza

San Vicente, Pili, Camarines Sur

Tel. No. (054-***-****

SHERLY A. BICALDO

Applicant

Contact this candidate