Customer Service Technician
Resume:
Wanda A. Williams
**** ******* ***** *****, ******* Ga. 30024 404-***-****
********@*******.***
Objective
To obtain a position in a healthcare setting that will allow me utilize my
skills and abilities to my fullest potential while assisting the
organization reach its goals and objectives.
Work Experience
November 2006-October 2014-Adult & Pediatric Specialists, Norcross Ga.
(Acquisition of Pediatric Services of America)
Center Manager
Manage daily operations, profits and losses, and assets of the center
Hire, train, and supervise quality clinicians, sales representatives, and
customer service
Maintain center inventory on all capital equipment and disposable products
Enforce and comply with company policies and procedures and federal, state,
and local regulations
Educate all center employees on Medicare, Medicaid, and private payers'
billing guidelines
Perform audits to confirm medical necessity documentation and coding meet
payor requirements
January 2003-November 2006-Pediatric Services of America, Norcross, Georgia
Customer Service Supervisor
Assist location director with operation management of the center
Intake for home infusion, respiratory and nursing services
Verify Insuranc and obtain authorizations
Coordinate services between multiple departments
Promote company services and products to referral sources and community
Developed par levels managed inventory
Hire, train, and supervise employees
March 1999-January 2003-Apria Healthcare, Norcross, Georgia
Infusion Intake Coordinator/Pharmacy Technician
Reviewed medical records for infusion needs
Assisted pharmacist with care plan development
Verify benefits and obtain authorizations
Coordinated insurance benefits for home infusion services
Trained pharmacy technicians in sterile products and chemotherapy
preparation
Responsible for pharmacy inventory
August 1996- March 1999-Emory University Hospital, Atlanta, Georgia
Operating Room/Pharmacy Technician
Responsible for narcotic counts, controls and delivery
Maintained inventory for Pyxis automated dispensing systems
Prepared all medication for surgical suites
Responded with emergency medications
Trained new pharmacy technicians
August 1992-August 1996-United States Air force, San Antonio Texas
Pharmacy Technician
Inpatient IV, out patient and chemo therapy pharmacy technician
Honorable Discharge
Pharmacy Technician Honor Graduate
Student Leadership Certificate of Recognition
Basic Training Honor Graduate
Wanda A.
Williams
3691 Morning Creek Court, Suwanee Ga. 30024
404-***-**** ********@*******.***
June 1990 - August 1992-NW Georgia Internal Medicine, Columbus Georgia
Medical Assistant/ Medical Laboratory Technician
Prepared patient for examinations
Preformed veni puncture, suture removal, medication administration.
Assisted physicians with minor surgical procedures
Completed lab testing ordered CBC, UA, Chem 18, wet preps, ect
Managed inventory for lab and office
June 1989 - April 1990 - Fayetteville Primary Care, Fayetteville North
Carolina
Medical Laboratory Technician/Medical Assistant
Managed inventory for lab and office
Preformed venipuncture, suture removal, medication administration.
Assisted physicians with minor surgical procedures
Completed lab testing ordered CBC, UA, Chem 18, wet preps, ect
Prepared patient for examinations
Education
2003-2005, Computer Programming, Gwinnett Technical College
1993-1993, Pharmacy Specialist, United States Air force
1984-1986, Medical Laboratory Technology, Albany Jr College
Certification
Medical Laboratory Technician, American Society of Clinical Pathology
Pharmacy Technician, United States Air Force
ChemoChek Certification, BioSafety Systems
References
Mrs. Fern Blair
Director of Admissions
Warner Robins Rehabilitation Center
Mrs. Hope Hadden
Program Manager
Goodwill Helms Career Institute
Ms. Tracy Archer
Center Manager
Adult and Pediatric Specialists
Mr. Jeff Park
Location Director
Barnes Healthcare
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