Customer Service Sales

Erika Olson *** North Bay Ridge Road

***********@*****.*** Appleton, WI 54915

Current Medical Administration student with business experience seeking entry level position

Summary of Qualifications

• Successful leader, equally effective as member of a team.

• Gifted communicator with proven ability to interact and form lasting relationships with, and gain trust of, colleagues and clients at all

levels.

• Strong understanding how to analyze data, navigate electronic health records, manage files

• Portray exceptional interpersonal, office etiquette, and professional communication skills

• Maintain confidentiality of sensitive information with exceptional knowledge of HIPAA laws

Education

Lakeland College, Neenah WI October 2014 to current

Bachelor of Business, Medical Administration

Rasmussen College, Appleton, WI May 2013-September 2014

Bachelor of Applied Science, Medical Administration

Lakeside School of Massage Therapy, Milwaukee, WI August 2000-March 2001

Employment Experience

Inside Sales Associate, JJ Keller and Associates, Appleton, WI November 2013-December 2014

• Developed relationship with customer in order to facilitate sale

• Called on current and new customers do determine needs

•

Inside Sales Account Manager, West Business, Appleton WI July 2012- October 2013

• Strong communication, interaction and relationship-building skills acquired through experience as a sales representative

• Resourceful and innovative in problem-solving with proven ability to troubleshoot and resolve disputes.

• Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.

• Managed a portfolio of 800 accounts totaling $7.6M in sales.

Team Lead, APAC Customer Services, Green Bay, WI November 2006-June 2012

• Easily establish rapport with people of all ages, cultures, and beliefs.

• Designed, developed and implemented the escalation team.

• Helped prioritize work schedules and delegated assignments.

• Dealt tactfully and effectively with difficult customers.

• Launched AT&T client and worked closely with SME's to develop onsite processes.

• Chosen to be part of the APAC team to interview each incoming applicants to AT&T.

Bridal Consultant, Belles of Elegance, De Pere, WI July 2004-February 2007

• Primary responsibility of sales of bridal and formal wear.

• Responsible for assisting owner with inventory and ordering.

• Ensured the highest levels of customer service and satisfaction.

• Acquired an expertise in customer service and "closing the sale".

• Handled stock and customer special orders.

Owner/Therapist, Body and Soul Massage Therapy, Oconto, WI April 2001 - August 2004

• Developed advertising, retention plans, therapy plans and business plan.

• Evaluated effected of treatment at various stages and adjusted treatments to achieve maximum benefit.

• Planned and prepared written treatment program based on evaluation of patient data.

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