Human Resources Manager

VERONICA COGSHELL

***** ******* **** *****, **********, VA 23112

Home: 804-***-**** Cell: 804-***-****

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***********@*****.***

SUMMARY

Human Resource Manager who works with executives to translate business strategies into HR actions that drive business

results. Extensive experience delivering innovative solutions at the local and regional level. Demonstrated expertise in

employee relations, issue resolution, training, total rewards, performance management, compensation and employment

law.

HIGHLIGHTS

HR Strategic Planning Issue Resolution

Employee Relations Compensation Management

Performance Management Strategies Innovative

Training and development Hiring and retention

Regulatory compliance

EXPERIENCE

MCKESSON PHARMACEUTICAL

Ruther Glen, VA

10/2011 to 11/2014

Operations Manager

Recruited, hired and trained 14 new employees with achievement of production goals within 90 day period. Impact customer

service level from average of 93% to 97% monthly. Created communication flow through huddles to ensure daily success of

goals and objectives throughout leadership staff. Redesign training platform from single function to cross functional. Developed

training techniques to improve performance measured through production criteria. Collaborated with business leaders to

eliminate non-standard process which increased employee revenue opportunity and production goal. Created mechanism to

track training requirements monthly, quarterly and annual compliance. Revamped employee performance production

observation program resulting in 90%. Created "Individual Development Plans" for team focusing on performance and

professional goals.

VALUE CITY FURNITURE

Ruther Glen, VA

08/2006 to 02/2011

Human Resources Manager

Advised managers on organizational policy and provided solutions. Developed human resources business strategies for

market and region. Fostered diversity to enhance relationship, broaden scope based on experience. Directed on-boarding

process for new employees. Developed recruiting techniques and strategies to attract unique talent for the business and market.

Identified potential staffing needs based on performance and determined appropriate recruiting method. Redesigned

departments to meet staffing goals within assigned budget. Directed all benefit programs and communicated information based

on company and individual needs. Created mentor and ride along programs to promote growth, improve performance and

increase bench strength. Created and managed "individual development plans" resulting in promotion of 2 high potential

employees. Created production program to increase processing time by 15%. Created total rewards program focused on

performance and production. Managed and directed all performance evaluations and annual salary recommendations.

Conducted investigations to determine root cause and provide solutions. Reduced turnover by 50% over 18 month period.

CIRCUIT CITY STORES, INC.

Ruther Glen, VA

05/2000 to 08/2006

Human Resources Generalist

Established cohesive relationship with leadership team and associates through open communication. Collaborated and

influenced decision making towards performance and production. Provided HR support and guidance to business unit

leadership team. Directed recruiting and retention programs. Created and empowered diversity in leadership to broaden

scope of knowledge and experience. Directed on-boarding process for new employees. Achieved staffing levels by

redesigning departments. Directed project team to redesign company handbook. Created "Tips" manual for HR professionals.

Created and directed training programs based on key knowledge, skills and abilities to promote growth. Collaborated with legal,

associate relations and managers to investigate and resolve issues through the ADR process and conflict resolution. Directed and

led investigations to determine root cause and provided resolutions. Directed Performance Evaluation process. Created and

initiated development plans for improvement and growth. Revised the Employee Recognition program. Trained managers in

performance process, appraisals, and development. Reviewed and tracked changes in employment law.

EDUCATION

2007

BACHELOR OF SCIENCE: BUSINESS ADMINISTRATION

Strayer University, Midlothian, VA, UA

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