Customer Service Representative
Resume:
Kimberly Murray
Apt *
Harrisburg, PA 17114
*************@*****.***
PROFESSIONAL EXPERIENCE
REIMBURSEMENT TECHNOLOGIES, Conchocken, PA
Customer Service Representative - (2013-Present)
Answers questions from patients, staff, providers and insurance companies
Update patients insurance information when needed
Evaluate patient’s financial status and establish budget payment plans
Prepare and submit clean claims to various insurance companies
Prepare, review and send patient statements
Follow and report status of delinquent accounts
Prepare information for the collection agency
Resolve customer concern using in house billing resources
Work directly with the insurance company, health care provider and customer to get claim paid
Verify patients’ insurance coverage
Maintain strict confidentiality and adhere to all HIPPAA guidelines/regulations
NORTHWESTERN HUMAN SERVICES, Philadelphia, PA
Direct Care Support Staff (2011-Present)
Assist/monitor/teach individuals with preparation of daytime activities; encourage good personal hygiene, and behavior appropriate in their home or apartment.
Assist/monitor/teach individuals engaging in daily chores, grocery shopping, menu planning, meal preparation and clean up.
Assist/monitor/teach individuals(s) in budgeting skills.
Teach self medication skills according to regulations, and when appropriate supervise in medication administration.
Meet with individuals (as needed) on an individual basis to discuss concerns, problems.
Assist/monitor/teach individuals in holding house meetings and informal discussion groups with peers.
Handle emergency situations appropriately, (according policies). Utilize crisis interventions when necessary.
Teach and/or support individuals in utilizing public transportation. Transport individuals to appropriate appointments only when necessary (i.e. person requires assistance at appointment).
Perform daily record keeping (i.e. data collection, daily logs). Exchange information with next shift and/or with support staff.
Teach and be supportive of basic nutrition. Assist individuals to utilize community resources from nutritional counseling.
Teach relationship building skills.
Teach community integration; assist individuals in joining community organizations of their choice.
Teach problem solving skills/resolving conflicts.
Provide leisure/recreational activities of individual(s) choice, increase individual’s self initiative in leisure activities.
Teach/monitor individuals self management skills (in health and behavior management).
Provide opportunities for individuals to have choices, make decisions in daily living and their future goals (i.e. assist individual in day to day decisions).
Assist in creating natural supports for individuals.
Assist individuals in building their self esteem.
Encourage empowerment.
Follow individual treatment plans consistently.
Conduct and document monthly fire drills according to procedures.
Perform other duties as assigned.
TIFFANY & COMPANY, Parsippany, NJ
Customer Service Representative - Seasonal (2007-2010)
Attracted potential customers by answering product and service questions; suggesting information about other products and services.
Recommended potential products or services to management by collecting customer information and analyzing customer needs.
Opened /Maintained customer accounts by recording account information.
Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Processed payment information and other pertinent information such as addresses and phone numbers.
Maintained financial accounts by processing customer adjustments.
Worked with customer service manager to ensure proper customer service is being delivered.
TOWNE TOYOTA, Ledgewood, NJ
Title Clerk (2007-2008)
Prepared tax and title documents.
Submitted all legal transfer documents to the DMV.
Prepared stock cards for new and used vehicles.
Input inventory control information
Reported new vehicle sales to the manufacture(s).
Registered extended service policy contracts.
Ensured that name and address files are updated on an ongoing basis.
Prepared trade-in vehicle jackets
Receives and processed paperwork from the sales department by checking all paperwork including all trade-in titles
Submitted documents to the state to acquire duplicate titles
NEW JERSEY MOTOR VEHICLE COMMISSION, Randolph, NJ (2005-2007)
Customer Service Representative
Issue licenses to individuals meeting standards
Types form letters, title applications, receipts, affidavits, exemption forms, and similar materials
Evaluate applications, records, or documents to gather information about eligibility or liability issues
Sorts and processes mail renewals
Enters registration and title records
Requests supporting documentation from applicants and reviews for authenticity
Functions as a cashier to operate cash register and collect money from registrations
Understands and follows corresponding state title processing
Warn violators of infractions or penalties
Administer oral, written, road, or flight tests to license applicants.
Prepare reports of activities, evaluations, recommendations, or decisions.
Prepare correspondence to inform concerned parties of licensing decisions or appeals processes.
Report law or regulation violations to appropriate boards or agencies.
Confer with or interview officials, technical or professional specialists, or applicants to obtain information or to clarify facts relevant to licensing decisions.
Visit establishments to verify that valid licenses or permits are displayed and that licensing standards are being upheld.
EDUCATION & CERTIFICATION
William Paterson University -- Medical Billing & Coding
Mandl School of Allied Health Sciences -- Certified Medical Assistant
Johnson & Wales University – Hospitality Management
COMPUTER SKILLS
Highly Proficient in Microsoft Office Suite – Word, Excel, PowerPoint, Outlook, Windows 95, 98, XP, Adobe Applications,
REFERENCES
Available upon request.
Contact this candidate