Sales Human Resources

Samir Gupte

Sea-Breeze-I CHS Ltd., ***, *thfloor, Yari Road, Versova,

Andheri – (West) Mumbai - 400 061

Mobile: 982*******

D.O.B.: 25th June 1986

Email: ********@*****.***

Education

2007-2010 Thames Valley University, London, U.K.

B.A. (Hons.) Hospitality Management

Modules includes: Corporate & Event Management,

Rooms Management, Managing People

In Practice

2004-2007 Kohinoor-IMI (International Management Institute), Khandala, India

Higher Diploma in Hospitality Management

Modules includes: Food & Beverage Management, Rooms Management, HRM,

Sales & Marketing, Facilities Management

2002-2004 Bharatiya Vidya Peeth Bhavan College, Mumbai, India

Higher Secondary Education (H.S.C.-Science),

Equivalent to ‘A’ Level

2001-2002 St. Stanislaus High School, Mumbai, India

Secondary Education (S.S.C.), Equivalent to G.C.S.E.

Employment:

03/13-till date Catering & Allied, Mumbai

Marketing Manager

• Managing Social Media, PR, Marketing

• Organising Events / Food Festivals / Parties

• Creating website for the brand, Branding

• Coming up with new ideas for promoting the brand

• Overlooking 4 outlets – Joss, Amadeus, Umame & Cafe at the NCPA

• Liaising tie-ups, promotional exercises/ Guest Relations/ Mailing List

07/12-02/13 Executive Homes Serviced Apartments, Mumbai

Reservations/Sales

• Meeting monthly targets

• Managing occupancy to attain maximum revenue

• Verifying clients

• Preparing weekly and monthly reports

• Training Caretaker’s and proposing new ideas on improvements

04/11-01/12 Millennium Gloucester & Bailey’s Hotel, London

Reservations Agent

• Handling incoming and outgoing calls

• Arrival checklist, No-show reports

• Replying guest and agency emails

• Inputting bookings via email/fax/mail/website

• Chasing back-ups, processing refunds

• Up-selling rooms and achieving budget

• Dealing with guest complaints

02/11-04/11 Hilton Paddington via Randstad Hospitality, London

Conference & Events Sales Executive

• Taking enquiries for meetings & events over the phone

• Offer best available day delegate rate or room hire charges

• Creating and forwarding proposals to clients and chasing them

• Preparing and confirming signed contracts

• Making amendments if necessary to the booking.

11/10-12/10 Sloane Square Hotel, London

Receptionist/Reservations Agent

• Checking In/Out guests

• Checking start of the shift report

• Printing emergency reports

• Checking cash float

• Co-liaising with Housekeeping department

• Updating guest profiles

• Charging guests with correct bills

• Wake-up calls

• Booking Taxi service, flight/train/theatre/tour tickets,

• Providing directions to the guest

• Inputting bookings via fax/email/website

• Breaking down files

• Profile updates

• Updating company profiles

• Extracting guests email for promotions

• Checking Arrival list, no-shows, cancellations, traces

• Chasing Back-ups, printing back-ups for reception

09/10-11/10 Park Plaza Westminster Bridge & Hendon Hall Hotel via Towngate

Personnel

Reservations Agent

• Handling incoming and outgoing calls

• Inputting bookings via email/fax/mail/website

• Chasing back-ups

03/08-05/10 St. Giles Hotel Ltd., London

Reservations Agent

• Acting weekend supervisor

• Handling incoming and outgoing calls

• Replying guest and agency emails

• Up-selling rooms and achieving budget

• Dealing with guest complaints

10/07-02/08 MJR Tom UK Ltd., London

• Distributing, promotions and marketing of the products ofthe clients.

05/07-08/07 3 Global Services Ltd. (3G Australia-Call Centre), Mumbai

Customer Relations Advisor

• Answered incoming calls

• Solved Customers Billing Issues

• Transferred calls to concerned departments

• Promoted products (Planet 3)

• Added notes to customer profiles

09/05-04/06 Grand Hyatt Mumbai

Industrial Trainee

• Worked in the Kitchen (mis-en-place, butchery, pastry),

• Restaurants & Banquets (table set-up, mis-en-place, food service,

• Housekeeping (room cleaning, special cleaning, carpet cleaning,

laundry)

• Front Office (Bell desk, Concierge, Receptionist, Switchboard, Usher

• Sales & Marketing (sales calling, printing loyalty programme papers,

etc)

• Specialised in the Human Resources Department as Human Resource

Co-ordinator

07/04-04/07 SaharaAmbeyValleyCity / Dukes Retreat

Supervisor/ Steward

• Worked in Restaurants & Banquets doing Food & Beverage

. Service, table set-up, clearance, cash handling, and store pick-up.

Positions of Responsibility:

2001-2002 Was Assistant Captain in the National Cadet Corps in the School

2001-2002 Was Class Captain responsible for student behaviour in the class

Achievements

2006-2007 Ranked second with my Group in the competition held by the Kohinoor-IMI

(International Management Institute) for Housekeeping.

2004-2005 Was part of the Food Fest (Mexallian) organised in the Institute (Kohinoor-IMI)

by the students.

Additional Skills/ Interests

Languages: English and Hindi (Fluent), Marathi (Mother Tongue)

I.T.: Well versed with Microsoft Office, Use of the Internet, Fidelio, Teams, Opera and People soft.

Travelling, Music, Health & Fitness, Reading Fiction Novels

References

MarzenaSalaj Kalyan Kalidindi

Reservations Manager Human Resources

St. Giles Hotel Ltd. Millennium Gloucester Hotel

Bedford Avenue, LondonWC1B 3GH 4-18 Harrington Gardens, London SW7 4LH

Telephone: 020-****-**** Telephone: 020-****-****

E-Mail: ******@*******.*** E-mail:******.*********@****************.**.**

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