Service Quality Assurance
Resume:
SHERBA ALVES
*** **** **** ******, ********, NY *1203
Cell 347-***-****
************@***.***
EXPERIENCE
Cerebral Palsy Association of New York State, New York, New York
Supervisor/Habilitation Coordinator, 09/01/08 to Present
• Provide administrative and fiscal oversight of Day Habilitation to ensure the provision of quality, consumer driven
services that meet the regulatory standards
• Implement policies, procedures and management practices in compliance with all governing regulations; ensure that
consumer satisfaction is consistently assessed and that subsequent modifications are implemented on a timely basis
• Monitor workflow, incident reporting and productivity and quality to maintain record integrity e.g. record content
Medicaid Service Coordinator, 11/14/05 – 08/31/08
• Ensured that families were connected with needed and available community resources
• Maintained a caseload of 30 individuals providing long-term case plan development and progress monitoring
• Qualified Mental Retardation Professional certification within The Office for People with Developmental Disabilities
Assistant Habilitation Specialist, 02/02/00-03/02/03
• Designed, implemented and monitored individual program plans for individuals served; prepared monthly notes and
attended participant case conferences
SKIP of NY, New York, New York
Medicaid Service Coordinator Supervisor, 08/01/03 -10/30/05
• Supervised 7 coordinators; provided employee performance evaluations, guided staff on case reviews and approved
time sheets
• Assisted Director with supervisory tasks such as completing production reports and conducting interviews
• Completed field visits to connect families with needed and available resources and follow-up with referrals made
• Knowledgeable in Managed Care/ Medicaid services e.g. criteria for enrollment and programs availability
Medicaid Service Coordinator, 03/03/03 – 08/01/04
• Coordinated services for 25 people with developmental disabilities, identified service needs, issues and concerns
• Provided support to families in time of crisis
• Developed well written comprehensive case notes, letters, ISP’s and social evaluations; collaborated with families to
develop a person-centered plan of care for participants
• Trained in OMRDD policies and procedures, Home and Community Base Services, Quality Assurance and MSC
Department of Health, Port-of- Spain, Trinidad & Tobago, West Indies
Admitting and Clerical Clerk, 09/1994 – 04/1992
• Obtained medical information, verified documents during admitting patients
• Interacted with doctors, nurses and hospital personnel
EDUCATION
St. Joseph College, Brooklyn, New York
Master of Business Administration in Health Care Management, May 2013
Metropolitan College of New York, New York, New York
Bachelor of Arts in Human Services, September 2006
La Guardia Community College, Long Island City, New York
Associate of Arts in Human Services/ Mental Health, May 2002
SKILLS
Proficiency in Microsoft Excel, Word and PowerPoint
Completed Community Integration Specialist training.
702 East 39th Street
Brooklyn NY 11203
************@***.***
November 5th, 2014
Dear Sir/ Madam:
I am submitting my resume to you. I am confident that my skills are well aligned with the various roles that will
fit within the realm of a position in your facility.
My studies at St. Joseph College revolved around self-directed managerial abilities that aided my development
in competencies that would enhance my professional skills. I am able to analyze, write and integrate
information into action plans. My role and responsibilities as a Coordinator has allowed me to ensure
operational adherence through policies and applicable laws compliance. I continue to work closely with staff to
monitor performance issues and concerns in relation to policies and procedure for the individuals we serve. I
believe my knowledge and my experience gives me a positive attitude and a sense of understanding the needs of
person-centered approach.
Studying for my MBA in Health Care Management has given me a deep insight on managerial techniques and a
varied skill-set that includes good organizational and verbal skills, decision making, group dynamics and
attention to details. I have enclosed my resume for your consideration. Please feel free to contact me via
telephone or email at a time of your convenience to discuss my background as well as the requirements for one
of your positions.
Sincerely,
Sherba Alves
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