HR Professional with over 10 years experience

City Address: Unit **** SMDC Jazz Residences,

Nicanor Garcia corner Metropolitan Ave., Makati

City

Provincial Address: 2007 Lopez Jaena, Angeles

City, Pampanga

Mobile Phone Number: 091********

E-mail Address: *********@*****.***

Tanya A. Barredo

CAREER PROFILE:

Over ten years of human resource experience, specializing in labor relations, performance management,

recruitment and training. Success oriented with high energy and positive attitude. Highly organized, with

attention to detail. Outstanding ability to communicate with clients, suppliers, co employees and all levels of

management.

PROFESSIONAL EXPERIENCE

2013 May 2014 November NetSuite Philippines, Inc. Makati City

Human Resources Business Partner

• Primarily responsible and accountable for developing effective and efficient delivery of

customized people solutions and services to assigned client portfolio.

• Acted as the Center of Excellence Lead for Employee Relations.

• Effectively acted as an HR consultant through in depth understanding and assessment of

the business nuances of assigned client groups while having the ability to develop, manage and implement HR

programs.

• Understood the dynamics of the functions within assigned department and drove HR

practices and programs to be able to create an effective organization and build brand as employer of choice.

• Developed, interprets and applies corporate policies, HR practices and standards in line

With sound business practices and legal parameters.

Achievements:

Developed and conducted Disciplinary Management Training for all new supervisors and

managers.

Developed and conducted Remote Manager Training for On Shore managers to help assist them in

understanding the Philippine culture and labor code.

Developed and conducted Soft Skills training (e.g. Business Writing, English Proficiency review,

and Conflict Resolution training) for team leads.

Developed and conducted a training program for new team leads and managers on how to create

and implement Individual Development Plans for high potential employees and those due for

promotion during the upcoming focal cycle.

Conducted a mid year engagement survey for employees to learn about their key motivation

drivers. Upon completion of the survey, ran “Action Planning” discussions with the department

stakeholders to ensure that the engagement drivers are met.

Implemented “HR Hour”, wherein I would be present on the operations floor twice a week for any

HR related concerns or questions.

Teradata Philippines, LLC. Bonifacio Global City, Philippines

2011 May – 2013 May

Human Resources Consultant 2011 May – 2013 May

HR Business Partner

Provided guidance and advice to Managers in relation to HR matters;

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Facilitated change management processes to enable achievement of the organization’s business objectives

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and competitive advantage;

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Management Development & Consultation

Coached and provided guidance to managers in people and performance management principles and

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practices;

Advised managers on management of staff grievances and issues;

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Advised and coordinates organisational design and structure;

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Change Management

Ensured smooth structural & program wise transitions by effectively assisting and advising Center Head &

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his Leadership Team on change management;

Pro actively assessed business needs, communicates to managers and assists in developing and deploying

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preventive measures before issues arise;

Worked with managers to review business structures to maximize productivity;

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Compensation & Benefits

Drove the annual performance and salary review process with client group;

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Assisted in the management and coordination of the annual remuneration review including provision of

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salary review letters, benefit programs and variable pay schemes;

Worked with Staffing Team, provide advice regarding appropriate grades and levels for new hires;

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Coordinated the development and implementation of incentive programs within corporate guidelines and in

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consultation with line managers;

Provided salary review letters, contracts (including understanding relevant Awards), bonus/commission

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information and other correspondence as required (eg: letters of service)

Main point of contact for all compensation and benefit related issues for the Philippines;

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Supported Global Benefit team to review and maintain the local group benefit programs to ensure alignment

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with corporate principles and market competitiveness;

Was responsible for the administration of the Company’s local benefit programs and interface with benefit

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providers;

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Operational

Ensured all activities undertaken comply with relevant Acts, legal demands and ethical standards;

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Produced regular and ad hoc reports to ensure HR business metrics are quantified and outcome driven;

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Developed, maintained and communicated global and local policies and procedures;

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Maintained HR systems including new starter information and management reporting (headcount, sick,

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turnover, annual leave liabilities etc);

Coordinated termination notifications and manage the exit process;

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Assisted in the maintenance of the HR Intranet site;

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Developed, refined and implemented local HR policies & handbooks;

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Recruitment

Supported the Staffing team & business to ensure a rigorous staffing process is used;

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Worked with managers to ensure new hires are appropriately inducted into the company and their

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roles;

Achievements:

Created the Philippine employee manual, which was based on the Global employee manual.

Created a local end to end recruitment process.

Was able to establish the HR Business Partner aspect with the business as it was initially a

traditional HR role.

2009 June – 2011 May StarTek International Limited Inc. Makati City

Human Resources Manager 2010 December – 2011 May

• Led team members, fostered their professional development and growth, and promoted

teamwork and cooperation;

• Identified and recommended appropriate policies and practices that also supported business

unit objectives;

• Managed and performed all human resource functions associated with acquiring or opening

issues;

• Acted as a consultant for managers on employee issues including compensation and

performance issues;

• Managed and resolved all employee issues associated with other human resources disciplines

including compensation, benefits, and training and development by leveraging other

department members when needed;

• Managed the planning, development, implementation, administration, and budgeting of the

human resource function within a business unit;

• Developed a partnership with the business unit and understands what the objectives are and

make recommendations, identifies solutions regarding human resources policies and practices

to support the business unit;

• Advised company management in personnel policy and program matters, making or

recommending appropriate decisions;

• Established, administered, and coordinated organization sponsored employee services and

activities in order to enhance the employee relation’s climate.

Foundation Skills Training Supervisor 2010 April – 2010 December

Analyzed training data, transition and production metrics to develop action training;

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Managed the performance of a team of five foundation skills trainers and two interns;

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Facilitated new hire and continuing education courses;

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Partnered with other departments (Operations, Workforce Management, Quality, Human Resources) to

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ensure site compliance and performance targets;

Created training plans and logistics to determine resource availability and guarantee smooth training

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deployment.

Foundation Skills Trainer 2009 June – 2010 March

• Conducted foundation skills training, which included, but not limited to the following: accent

neutralization, basic customer service, American culture and geography, call handling, sales,

and basic product knowledge;

• Facilitated Initial Agent/Customer Care Rep customer service training;

• Co facilitator for Effective Skills in Communication training (pre cursor to leadership training);

• Assessed, monitored and evaluated student progress, creating action plans for student

success;

• Designed, developed & facilitated recurrent training modules Research, design and develop

Knowledge Enhancers and Job Aids.

Achievements:

As FST Trainer and Supervisor, I was able to create the training curriculum and customize it per line

of business. Was also able to create annual review trainings for tenured agents.

As HR Manager, I was able to bridge the gap between the employees and management by

conducting focus group discussions and STAY interviews for those who were planning to resign. I

was able to implement a road show during the Employee Engagement survey to ensure higher

compliance and accuracy of their answers.

OwensBPO,Inc.

2008 September – 2009 February Clark Freeport Zone, Pampanga

HR Manager

• Planned developed and implemented strategic programs to source and attract, select and

hire the best talent and ensure that the quality and quantity of recruitment targets are met at the

specified time frame;

• Conducted sourcing and screening of all OwensBPO, Inc. requirements (e.g. Verification

Specialists, Multilingual Specialists, Software Testers);

• Regularly coordinated with Upper Management to achieve recruitment headcounts and

milestones;

• Managed all direct recruitment activities such as Online Sourcing and other related

initiatives for direct recruitment. Monitored the recruitment process end to end and continuously

recommended changes and improvements that aligned with business requirements;

• Saw to it that job offer packages and methodologies were in accordance with industry

standards;

• Formulated and implemented policies, plans and programs that would develop quality and

efficient employees;

• Identified and analyzed the training and development needs of employees to help them

achieve the vision and mission of the company;

• Likewise ensured that facilities, equipment and work environment were properly maintained

to ensure safety, security with high level of discipline in maintaining industrial peace;

• Maintained personnel files and records, systems and updated information; prepared

monthly report on manpower count to be submitted to CDC and DOLE;

• Supervised administratively in accordance with the company policy guidelines regarding

work assignment, performance development, motivation and enforcement of discipline using

independent judgment in achieving assigned task;

• Conducted investigations of employees, counseling and recommended action plans;

• Supported the Accounting department on compensation and benefits matters;

• Point of contact for vendors such as the company's HMO, headhunter partners,

government agencies etc;

• Also acted as the Corporate Secretary;

• Reported directly to the President / CEO.

2006 August – 2008 September Call Center Academy Angeles Angeles City, Pampanga

Training and Recruitment Head 2007 June – 2008 September

• Oversaw and directed the daily operations of administrative/management or training staff

for various functional areas, to ensure performance standards were met/client and project

commitments adhered to;

• Directed and monitored training programs for one or more projects;

• Directed and oversaw the analysis of workflow and assignment to ensure efficient/cost

effective operations;

• Ensured the development/implementation of training programs or service improvements to

meet such needs;

• Advised staff members in resolving problems and issues with internal and external

customers;

• Acted as the point of contact for CCA and client personnel on all activities. Regularly went

to seek opportunities to improve CCA's capabilities in area of expertise;

• Developed and maintained a series of training manuals and tests, which were used to

evaluate the continued employment of the student;

• Conducted several classroom style training sessions for specific call center related topics

(i.e. intensive communication, customer service, American culture and geography, and sales);

• Conducted Near Hire Training (Intensive English Training) for various clients;

• Created self study program, which helped to increase productivity by allowing student to

study outside of classroom;

• Provided Train the Trainer sessions for new trainers each quarter;

• Responsible for terminal and employment reports sent to TESDA each month;

• Handled sourcing of agent level positions to meet the requirements of existing clients;

• Handled preliminary interviews and endorsements of candidates to respective call center /

BPO clients;

• Handled other training and recruitment concerns/matter as required by business needs.

Training and Recruitment Officer 2006 August – 2007 June

• Trained aspiring agents and ensured skills were improved within the required period of

training;

• Monitored student progress in training in preparation for product specific training.

Tao Solutions, Inc.

2004 July – 2006 August Makati City

(Formerly Infophil Inc.)

Senior Associate 2005 September – 2006 August

JobsCity.NET Department

• Tasked to assist the VP Operations in setting up the executive search division of the

company from scratch;

• Involved in the hiring of employees, which included Consultants, Support Staff as well as

Administration officers;

• Introduced new business processes and other standard operating procedures that allowed

the company to be at par with other recruitment firms (local and abroad). The new business

processes included sales strategies and the adoption of the Customer Relationship

Management (Non Technical) practices, which provided a good client consultant relationship.

This further improved business development and successful placement of both IT and non IT

professionals to client companies;

• Tasked to draft the company’s standard operating procedure as well as performance

management tools to boost productivity of consultants and business development staff, career

planning and development to ensure employees growth in the company;

• Used participatory decision making strategy in managing the operations of the call center

recruitment team, allowing employees to be directly part of the growth and profitability of the

company;

• Designed and conducted trainings for English Optimization for call center aspirants to

understand various English proficiency techniques and to ensure that they had the necessary

knowledge when applying for varied call centers.

Marketing Associate JobsCity.NET Department 2004 July – 2005 September

• Handled effective sourcing of key level positions to meet the requirements of both potential

and existing clients;

• Developed new business relationships through conceptualized, planned and implemented

marketing strategies;

• Handled preliminary interviews and ensured proper evaluation and timely placement of

qualified applicants, both for temporary and permanent jobs;

• Secured information on current as well as anticipated human resource requirements;

• Reviewed psychological checklist to ensure accurate capture of applicant's traits and

abilities for job fitting;

• Conducted campus recruitment in selected schools and job fairs;

• Designed and facilitated training programs both for public seminars and in house training

based on the clients' identified training needs. This was done through effective organizational

scanning and required interventions;

• Did follow through activity through submission of training evaluation report;

suggested/recommended development that would directly address organizational opportunities

and challenges.

EDUCATIONAL BACKGROUND

2000 – 2003 St. Luke’s Medical School Quezon City, Philippines

Doctor of Medicine (4 Year Undergraduate)

th

1996 – 2000 University of Santo Tomas Manila, Philippines

Bachelor of Science in Biology

SPECIAL SKILLS

• Knowledgeable in basic computer programs such as: MS Office (Excel, Outlook,

PowerPoint, Word), MAC OS, Adobe Photoshop, and Internet Explorer.

• Knowledgeable in TALEO and NetSuite Applicant tracking systems.

• Training and Development

• Conducts TNA (Training Needs Analysis)

• Recruitment and Sourcing

• Employee Relations, Performance Management, and Career Development

• Project Management

REFERENCES:

Available upon Request

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