Customer Service Administrative Assistant

Pinkie Wallace

*** *********** *****, **********, **** 45224 513-***-**** Email: *******@*****.***

Objective

To secure a challenging, career-oriented position, which utilizes my administrative, organizational,

and prioritization skills and offers an opportunity for professional growth and development.

Experience

3/2012 – Present

Administrative Assistant Mees Distributors Inc. Cincinnati, OH

Performs administrative and office support activities for company executives. Manage calendars

and meeting schedules. Answer phones and field calls appropriate personnel. Receiving and

directing visitors, workload prioritization, organization and filing.

11/2010 – 2/2012

Administrative Reporting Analyst Kelly/Schneider Logistics@GM West Chester, OH

Provide clerical support to GM management team, report time keeping hours and vacation,

preparing statistical reports, manage files,conducting research, trouble shooting, billing, handling

request/orders, preparing correspondence, communicate effectively through personal exchange, in

writing, email or telephone. Provide excellent customer service inside and outside the organization.

8/2007 – 10/2010

Quality Control Fraud Specialist CBS/Hammacher Schlemmer Fairfield, OH

Acts as a liaison between banks and companies order control department. Provide front office

duties, maintain customer records and correspondence. Input data in company database

concerning fraud activity. Answer telephone and provide excellent customer service and conflict

resolution. Process customer payments and billing. Perform other clerical and administrative tasks

as required.

4/2004 – 5/2006

Customer Service Claims Specialist Luxottica Retail Cincinnati, OH

Provide excellent customer service to client companies, group members, doctor offices,

internal/external customers (incl. Lens Crafters, Pearl Vision Centers, Sears Optical, etc.). Analyze

member accounts to determine eligibility, authorize services where applicable and needed.

Act as liaison between internal departments and client companies, doctor offices, optical stores

and group members to resolve issues regarding eligibility, payments, claims, credentialing etc.

Research and Audit provider accounts in regards to claim payments, Provide technical support,

multi-task and prioritize issues, aid in training and development of new associates.

1/2004 – 10/2004

Administrative Assistant Suitman Custom Clothiers Cincinnati, OH

Provide administrative support to the Management Team effectively demonstrates communication

skills related to conveying information, place, answer, screen and direct telephone calls, greet

customers, provide information and respond to requests Handle office duties, including faxing,

filing, and placing orders.

9/2000 – 11/2003

CSRII/Financial Representative Children’s Hospital Medical Center Cincinnati, OH

Provided administrative support and customer service Manage Cash Accounting Office, Assist the

Controller, Conduct monthly audits/ Act as department lead for 11 cashiers. Aide in the financial

bookkeeping, petty cash etc. Reconciled funds (over/short), balance safes daily, Troubleshoot daily

using common sense transaction monitors on Micros system.

1/2000 – 9/2000

Administrative Supervisor XLC Service-Children’s Hospital Medical Center Cincinnati, OH

Supervise two clerical staff members /Operated Cencon Software systems Act as liaison between

banks, couriers, and internal technicians, Facilitated safe codes to field technicians for accessing

ATM internal hardware. Provide technical support to banks, with automated system. Monitor daily

calls, journals, and service system issues, Provide coverage for all clerical aspects for

administrator, typing, faxing, emailing etc.

Education:

Graduate of - Diploma

Skills/Training:

Microsoft Word, Excel, Outlook, PowerPoint - Typing: 55wpm

Medical Massage Therapist

Excellent Organizational and Interpersonal Skills

Volunteer Work:

United Way Team Leader 2002-2003: Lens Crafters Gift of Site 2005-2006: Cincinnati Pal Youth

Boxing 2009

2

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