Customer Service Sales

BERNARDO V. LOMIBAO

USA: **** N. Fulton Avenue Apt C6, Hapeville, GA 30354

*** ***** ***** *****, **** Wales, FL 33853

Telephone: 813-***-****) E-Mail: **********@*****.***

PROFILE:

Talented and accomplished Executive with extensive background in airline sales/operations, freight forwarding/logistics, airport ground handling, marketing and operations, and the academe. Proven ability to implement effective policies and procedures, enhance productivity, and increase efficiency. Consistent record of growing revenues while reducing operating costs. Expertise in negotiations, marketing, sales, and customer service. Recognized for ability to acquire and increase customer retention rates. Adept at penetrating new markets and establishing successful business programs. Excellent analytical abilities, outstanding presentation, leadership, and communication skills (bi-lingual).

EMPLOYMENT HISTORY:

Customer Engagement Specialist Nov 2011 - present

Delta Airlines

Skymiles Sales Services Atlanta, Georgia

Passenger reservations for Premium & Skymiles Sales Services. Iron Range, Minnesotta

Domestic and International Ticket Reissues Tampa, Florida

Customer Service Representative Oct 2010-Jan 2011

Enterprise-Rent-a-Car Roseville, California

Greet customers and initialize car-rental return process. Provide valet, pick-up, and delivery services.

Business Manager Feb 2010 to Jul 2010

MetroCare Hawaii LLC Hilo/Kona, Hawaii

Perform marketing and sales activities for home health care agency for elderly and disabled persons for the Big Island of Hawaii.

Executive Assistant to Pres/CEO concurrent Marketing Manager 2007 to 2008

Clark International Airport Corporation Angeles City, Philippines

Assisted Chief Executive Officer/President in various meetings, drafted letters, conducted research. Promoted airport as a destination of choice to air carriers and enhance other non-aviation revenue streams.

Assistant Manager – Business Development 2005 to 2007

Clark Airport Support Services Corporation Angeles City, Philippines

Negotiated and prepared standard ground handling agreements with principal carriers operating in the airport. Developed new streams of revenue from air and travel related activities.

Assistant Manager – Cargo 2003 to 2005

Clark Airport Support Services Corporation Angeles City, Philippines

Manage cargo department operations primarily handling the export and import handling requirements for UPS cargoes.

OTHER EMPLOYMENT:

Dean/Instructor College of Tourism - Lyceum Northwestern University, Philippines

Asst. Country Manager – Cargo YBA Kanoo, Saudi Arabia

Sales Manager Circle Freight International, Philippines

Cargo Sales Manager KLM Royal Dutch Airlines, Philippines

Reservations Agent/Junior Tariffs Analyst Philippine Airlines, Manila

EDUCATION/TRAINING:

Ateneo de Manila University Business Administration Academic Units

Immaculate Conception Major Seminary Theology Graduate Degree

AIT, University of the Philippines Travel Management Bachelor’s Degree

Immaculate Conception Major Seminary English/Philosophy Bachelor’s Degree

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