Customer Service Sales

Donna Napoli

Entrepreneur at heart

**** ****** **** ** - *** Vegas, NV 89122

*******@*****.*** - 702-***-****

Dedicated customer service representative motivated to maintain customer satisfaction and contribute to

company success.

WORK EXPERIENCE

Security Officer

Jokers Wild Casino - Henderson, NV - November 2013 to Present

Responsibilities

Protect property from vandalism, theft, and other forms of illegal activities. Patrol Casino Grounds, Protect

Casino assets, protect patrons of the establishment, provide assistance to Casino guests, Report writing,

Surveillance, CPR Certified, be friendly and helpful at all times.

Accounts Payable Clerk

Gripos LLC - Las Vegas, NV - February 2013 to April 2013

DBA system, A/P, G/L, Payroll for up to 50 employees, QuickBooks, Billing, Bank Reconciliations, Financial

Statements, Problem Solving, prepared quarterly reports and excise tax returns, posted entries to sales

journals an general ledgers via computer,

I also was a property manager for their family owned rental homes, showed condos, scheduled maintenance

issues, collected rents, verified customer applications,

Owner/Manager

Gizmos Gifts - Henderson, NV - April 1989 to April 2013

Sell unique gift Items through mail order,

Cashier/Customer Service

Circle k - Henderson, NV - January 2007 to February 2013

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service,

Recommended, selected and helped locate merchandise based on customers needs and desires, Regularly

sought opportunities to upsell and add on additional merchandise, Preformed store opening duties, including

counting cash drawers, Organized store by returning all merchandise to its proper place.

Cashier/Customer Service

24/7 Express - Henderson, NV - January 2005 to November 2006

Recommended, selected and helped locate merchandise based on customer s needs and desires, Regularly

sought opportunities to upsell and add on additional merchandise, Stocked 0 rotated inventory regularly,

preformed store opening duties, including counting cash drawers and check all equipment for proper

functioning, Organized store by returning all merchandise to its proper place, Communicated all merchandise

needs and issues to appropriate supervisor.

Manager

Sinclair - N Las Vegas, NV - March 1999 to January 2005

Opened a new store location, Interviewed, Hired and trained all new staff to deliver outstanding customer

service satisfaction, Completed weekly schedules an payroll, maintained daily record of all transactions, Cost

reduction strategies and order fulfillment, Directed and supervised employees in sales and reconciling cash

receipts, Stocked inventory when shipments were received, Improved and increased sales by developing a

strong knowledge of companies products and services. Effectively managed store expenses to stay within

allocated budget.

EDUCATION

Diploma in Small Business Management

Penn Foster - Pennsylvania

1982 to 1984

SKILLS

BookKeeping, Payroll, Excellent Customer Service Skills, Management, Security, CPR Certified

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