Customer Manager

Sruthi Chindam

Email: *************.**@*****.***

Phone: +91-990*-***-***

Date of Birth: 14-08-1986

Nationality: Indian

Career Summary

MBA –International Business (Singapore), major in Finance, with expertise Business Analysis, Project Requirements and Client

Management. Excellent skills in Requirement gathering & documentation and Requirements analysis& Data Modelling, in

addition to Market analysis for Banking (specialized in Retail Banking, Mobile Banking and Mobile Commerce) and

Technology.

Specialties: Consulting, Requirements Elicitation, Requirements Analysis, Data Modelling, Enterprise Mobility,

Banking & Financial Services, Mobile payments, and Mobile/ portal platforms.

Academics

Degree/ Certificate Institution Year of Board/University Marks

Passing MBA – International Christ University institute of 2011 Christ University 71*

Business Management

Aeronautical Institute of Aeronautical 2007 Jawaharlal Nehru Technological 82

Engineering Engineering University

Intermediate Alphores Junior College 2003 Board of Intermediate Education 93

10th Kendriya Vidhyalaya, NTPC 2001 Central board of Secondary education 73

*Includes Post Graduation in International Business, Singapore. April 2010- September 2010

Experience Summary:

Wipro Technologies Consultant Jun 2012 –

present

Engaged in a Functional role for ‘Digital & Mobility practice of Banking and Finance’ domain. As part of BFSI domain,

handled various banking projects as Business Analyst.

Proactively took responsibility for various Banking consulting initiatives, covering Corporate Mobile Banking, Investment

Banking & Mobile Payments. Worked closely with clients in BFSI segment to understand industry dynamics and technological

developments and provided innovative and industry ready solutions to the clients.

Projects:

Projects Roles & Responsibilities

• Actively took part in Requirement elicitation, Requirements analysis

US Bank Wealth Management Services

(conceptual Data Modelling) and documentation.

Projects: • Liaising with client in understanding US Bank Global Trust Service,

• Fund Services Alternate Investments Trading and designed functional flow to suit US Bank existing

• Collateralized Debt Obligations investments system architecture.

• Analyzed day-to-day activities of Bank’s Relationship manager and

Description: designed requirements, which would improve Bank’s RM and Asset

Web application (supported with Liferay portal Manager Relationship.

server) for Global Corporate Trust service business • Data Analysis using tools such as Tableau, MS Excel to determine

line of US Bank. For Bank’s corporate clientele,

application provides end to end Trading and investor variance in Requirement changes.

•

reporting services. Handled challenging situations such as addressing technical

The ‘Data centric and UI rich’ application gives an complexities, Change requests management and client management.

overall view of the Portfolio Investment details to the • Constant review of SQL Queries and .Net web service to ensure

end customer. requirements are met.

• Interacting with development team in terms of clarifying Functional

& UI requirements, and review of portal development.

• Coordinating with the Testing team in preparing and review

Functional, GUI, Nonfunctional/ Performance test cases.

•

US Bank – Mobile Banking Application Joined the project as part of Project Risk Management team, and

helped in streamlining the Project Requirements.

• Prepared gap analysis to identify and resolve gaps in requirements

Description documents using data modelling techniques.

US Bank in house Mobile Banking application for

• Constant updations and review of requirements to ensure it meets

Retail Banking Business Line. Application provides

standards from development perspective like comprehensiveness,

wide range of banking and informational services to

coverage and clarity.

cater daily banking needs of the customer.

• Designed a detailed requirements process to avoid/overcome such

risks in future phases of the project.

•

Mobile Coupons for Merchants (Wipro’s IP) Responsible for Requirements gathering, analysis and documentation

Application was presented at Finnovate Singapore – of Mobile application for Merchants, where Merchants can upload

2012. coupons online.

• Requirements analysis for business intelligence and integration with

Description third party supporting systems (intuitive intelligence and machine

A combination of Merchant and Customer Mobile learning) to enable suggested coupon available to end customers.

Application, where Merchant app enables retail

• Responsible for designing coupons redemption process, via Mobile

merchants to upload coupon and customer application

Payments.

enables buying and redeeming of coupons by

• Responsible for customer presentations on Mobile Application.

customer.

Presented to Amex, UniCredit and Monizze

•

Wealth Management Tablet Application Responsible for requirements gathering & documentation Tablet

application.

Description • Coordination with third party provider (Microsoft Dynamics CRM)

Integrated with Microsoft Dynamics CRM, for analysis of CRM integration points with the application

application enables private financial advisory and also

• Research on Wealth Management technological initiatives that could

provides 360 degree customer services on a tablet.

provide value addition to the WM Tablet application

Non Project Responsibilities

• White papers on Card and Mobile Payments in US and UK market – includes NFC payments and Digitization of

CDO Business Process.

• Presentations for Customer RFP (Request for Proposal) and Proof of Concept.

• Pre Sales Presentations on the Wipro in house solutions and Proof of concepts – for Mobile and Digital Practice

(Banking solutions on Android and iOS Operating System)

• As a lead consultant, mentor team on Domain activities and Requirements documentation, project team managing and

delivery

Accomplishments:

• Received ‘Inspiring Performance’ award from the Wipro Winners’ Circle for Customer Centricity - US Bank Wealth

Management Projects.

• Received ‘Cream of the Crop” award from the customer (US Bank) for outstanding contribution in Requirements

Analysis for US Bank Wealth Management Projects.

• Received prestigious “Dream Project Team” award for outstanding contribution to the projects undertaken in

Mobility and Digital Channels from VP, Banking and financial Services Domain,

ICICI Bank Assistant Manager April 2011 – June 2012

Worked as a Personal banker, for Bank’s Retail Banking customers – HNI and Affluent Customers.

Providing investment advisory to HNI and Wealth customers, cross selling banking products along with performing core

banking operations (Finacle and FCRM).

Roles & Responsibilities

• Handled Banking & investment portfolios of HNI and wealth customers.

• Understand customer banking requirements and financial/investment goals & objectives, to develop a suitable

investment plan and strategy to address their objective.

• Responsible for building and maintaining relationships with Wealth Customers and help in create valuable partnership

between the Bank and the customer.

• Performing Core banking operations (Finacle), and Customer relationship management.

• As part of business development, providing end-to end solutions to HNI customers across all products and services

and annual sales plans, and service reports.

Accomplishments:

Received “Certificate of Appreciation” from Zonal Head, Karnataka for excellent performance in providing investment

advice to customer and contributing to increase of LI sales.

Lufthansa Technical Training Instructor Sept 2007 – June 2009

Worked as a Fundamental Instructor (Airbus A320 and Boeing 737) for aircraft technicians. In addition, I was part of market

research, for setting up Lufthansa Technical Training in India. As a team member, presented the report at Lufthansa Technik,

Singapore, which was also published in Lufthansa Technical Training-Newsletter

Roles & Responsibilities

• Technical Instructor for fundamentals Training of Airbus A320 and Boeing 737.

• Research for preparation of market analysis and business case for LTT training school in India.

• Administration of all training conducted, quality assurance checks on records to ensure training conducted to the

required standard.

• Liaising with suppliers on procurement of materials & services. Deputizing for the project manager in his absence.

Certification:

• Foundations of Business Analysis by ESI International

• Post graduate diploma certificate in INTERNATIONAL BUSINESS, SINGAPORE (May 1- Sept 10, 2010)

Hobbies/Interests

• Reading/watching documentaries related to History, Science and Finance

• Fascination with East Asian Culture, especially with Korea and Korean culture

Declaration

I hereby declare that the details furnished above are true to my best of my knowledge and belief.

Sruthi Chindam

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