Customer Service Training

V YDASHON-TELESE COLEMAN

**** ********* **., ****** ** 27707

919-***-**** ************@********.***

P ROFILE

I have been personal training, working one on one with clients for 12 years. As a personal trainer I am

dedicated to doing my part to exemplify, teach and promote health and wellness. My training business

provides me skills to communicate personally, professionally and manage business finances in and out of

the health field.

EXPERIENCE

Owner, Keep It Moving Personal Training 2009-Present

• One-on-One Personal Training. In home training for Duke grant programs

• Effectively teach exercise and nutrition while handling ranges of personalities aged 18-80

• Prepare documents, invoices, spreadsheets and program design using Microsoft and iWork

• Work with diabetic and other chronically ill clients and instruct proper nutritional goals

Exam Proctor, Durham Tech Community College April 2013-Present

• Certified General Education Development Exam Administrator- Prepare and Proctor all GED exams

• Trained and certified Pearson VUE Exam Administrator- Proctor high-stake certifications and exams

using the Pearson VUE technology-based testing system

Personal Trainer, Triangle Personal Training 2000-2009

• One-on-One and Group Training - with direct client interaction teaching and communicating fitness goals

• Data entry, document/program creation, created schedules for client sessions

Insurance Agent Executive Assistant, State Farm

• Conducted administrative duties, managed shipping, receiving and all customer calls

• Organized office operations and procedures to ensure office efficiency for head agent

Call Center Customer Service Rep, Ericsson Cellular

• Instructed customers on phone operations and effectively handled high volume complaint line

Education

Bachelors Degree in Psychology- UNC Greensboro

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Certified Strength Condition Specialist- National Strength and Conditioning Association

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Z- Health, Level IV- Joint Mobility Certifications (R,I,S,T)

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RKC-Russian Kettlebell Certified Instructor

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CPT National Academy of Sports Medicine, Aerobic and Fitness Association of America

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Certified GED and Pearson VUE exam Proctor

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Volunteer Work

Community Advisory Board/African-American Health Improvement Project

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Member of Community Health Coalition and worked forums for Old North State Medical Society

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Chaired Community Outreach Committee for Advisory Board, actively lead in health fairs

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Health Fairs: provided assistance with body compositions, measurements, blood pressure

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