Customer Service Information Technology

jorge poles

**** ***** ***** **., *******, FL *2807 ( 407-***-**** (

***********@*******.***

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IT SPECIALIST

Dynamic, versatile Information Technology Specialist with more than 10

years of experience in all aspects of IT and proven track record of

providing consistent, knowledgeable, and efficient support from 24/7

Data Center Positions. Exceptional computer security and compliance

skills combined with proven ability to form strategic partnerships, work

within a team, and successfully implement and oversee complex projects.

Expert at performing assigned tasks, accomplished in all areas of

coding, networking, and user support.

Areas of Expertise

Data Center IT Support ? Coding ? Networking ? End User Support

Mainframe Access Audits ? Job Batch Streaming ? OPC & C.A-7 Scheduler ?

Security Policies ? Compliance, Health-Checking and Troubleshooting ? APAR

Creation ? Printing Systems

professional experience

DECEMBER 2013 to present,

. Relocated to the United States. Attained permanent Green Card. Taking

continuing ESL education classes. Available for immediate employment.

Able to travel and relocate.

IBM GLOBAL SERVICES SPAIN, Barcelona, Spain,

IT Specialist, IT Security areas, SSO, 2007-2013

. Oversaw the 24x7 Data Center management

o Duties included: jobs batch, abend codes, networking, OPC

scheduler, IPL, Disaster Recovery and more

. Consistently delivered on monthly, quarterly, and annual targets working

in self-starting role

. Worked overtime, sometimes 12+ hours/day, working with management to

discuss, focus, or re-orient business goals on an ongoing basis

. Audited Mainframe accesses for Deutsche Bank

. Spearheaded End User Support and compliance duties

. Implemented Security policies, which included template design

. Directed Health Checking processes and acted as the Master APAR creator

BANCO SABADELL (Merger of Banco Atlantico), Barcelona, Spain

IT Specialist, 2004-2007

. 24x7 Data Center management

o Direct disaster recovery processes, repairing and restoring hosts

BANCO ATLANTICO, Barcelona, Spain

IT Specialist, 1997-2004

. 24x7 Data Center management

o Recovery and upholding of informational integrity on a daily basis,

Disaster Recovery, Debug, IPL

. Continued IT support of all Printing Systems (IBM 38 Series/Impact, OC

printer

EducatioN

. Liceo St. Marc High School, Barcelona, Spain

skills & professional development

. Microsoft, Windows XP, Lotus Notes, Word, Excel, Notes Databases,

Tivoli, Remote Operation, VTAM, MVS, CICS Esa, JCL language & VSAM AMS

files, C.A. scheduler, CA-IDMS, DB2, Lotus Simphony, Cobol II

(proficiency)

. Taken classes in: Fundamentals of Exceptional Customer Service (IBM),

IBM Client Delivery Experience, Secure IT Overview (IBM), Understanding

Data Privacy in IT Delivery (IBM), Global Delivery Framework (IBM),

Basic Networking (IBM), Health Checking process (IBM), Sarbanes Oxley

Act (IBM)

. Employing discipline, patience, focus, loyalty, honesty and concentrated

efforts to achieve goals

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