Customer Service Representative/Office Manger

CEASAR JACKSON

**** ********* ****** • NORCROSS, GA 30093 • CELL 770-***-**** • HOME 770-***-****• EMAIL:

********@*****.***

SUMMARY OF QUALIFICATIONS

Outgoing, diligent, results-driven professional with a passion for delivering exceptional customers service in a dynamic

organization. Dedicated team player that possesses superior verbal and written communication skills and a commitment to

establishing and maintaining organization in a fast-paced environment. Knowledgeable and skilled in:

● Database Management ● Administrative Assistant ● Project Management

● Customer Service ● File and Record ● Facilities Support

● Queue Management ● Office Administration

Management

● Schedule Management

● Microsoft Office & ● General Clerical Work

● Data Entry

SharePoint

EXPERIENCE

United Healthcare

Non-Clinical Support/Office Assistant

Atlanta, GA Dec. 2007 – Oct.2014

Provides general support for operations to the 230,000-member Georgia Pacific and Hewlett Packard accounts.

1.

Duties include office support, administrative duties and database management

Responsible for understanding and utilizing basic medical terminology as it relates to health insurance policies

2.

and patient confidentiality to ensure proper client follow-up post hospital discharge which results in a high level

customer satisfaction

Effectively contacts a minimum of 80 customers per day to encourage them to enroll in the Preventive Medicine

3.

Program which results in a $1.5 million savings to the organization annually

Assists the team of 35 nurses and managers in meeting overall customer contact rate of 420 clients quarterly basis

4.

Awarded Employee of the Month and Top Performer of the Month

5.

Manages Office supply orders and distribution

6.

Schedules and Coordinates Meetings

7.

Manages Files and Records For Case Management nurses

8.

9. M

Atlanta Braves MLB

Customer Service Representative

Atlanta, GA Apr.2006- Jan.

2007

● Sold an average of $1,000 of Atlanta Braves paraphernalia daily in order to meet projected sales goals

● Efficiently executed various administrative duties to ensure proper processing of orders and payments

● Effectively resolved customer disputes with minimal supervision which resulted in significantly improved

customer satisfaction and repeat patronage

● Operated a multi-line phone system and interacted with customers in a professional manner

Turner Broadcasting Systems, Inc.

Turner Field Tour Guide

Atlanta, GA Apr. 2006-Jan.

2007 Provided and average of 3-4 daily guided tours of Turner Field and Ivan Allen Jr. Museum utilizing specialized

knowledge and enthusiasm to create a fun and unique customer experience

● Responsible for gaining and maintaining comprehensive knowledge of history and current events related to

the Atlanta Braves and Turner Field

● Interacted with the general public and Atlanta Braves Fans in a professional manner to ensure a high level of

customer satisfaction

CEASAR JACKSON

5835 TERREMONT CIRCLE • NORCROSS, GA 30093 • CELL 770-***-**** • HOME 770-***-****• EMAIL:

********@*****.***

EDUCATION

Florida A&M University

Bachelor of Science: Public Relations

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