Customer Service Manager

Joseph G Hargett

• * * * * Morello Ln • Noblesville In 46062

• 317- 443-5154 • **********@*****.***

Summary

I am looking for a position in the Indianapolis area

I am an Industrial Engineer with 30 years of experience in manufacturing and supply chain management with

a focus on Lean manufacturing, including design and implementation with a focus on continuous

improvement and increased business performance. Spearheading multiple MRP/ERP system improvements.

Professional Skills Profile

● Black Belt Lean Six Sigma ● Supply chain Management on/off shore ● ISO, QS, Baldridge certification

● New Product Introduction ● MRP/ERP ● Metric Development

● GRESS ● SMT ● National Account Management

● Value Stream Mapping ● Process Flow Diagrams ● Airbus Industrialization

● Defect Reduction ● SPC Cp and CPK Data analysis ● International Accounts

Employment

Airbus Industrialization Focal for Iowa April 2012 – Oct 2014

New Production Introduction Specialist February 2011-April 2012

Rockwell Collins Inc, Cedar Rapids, IA

• Industrialization is ensuring and preparing new products to go from prototype to full rate production

• Aircraft carries more RC products than any other aircraft. Roughly $1M in sales per plane

• Leading PFMEAs, Key Characteristic decisions, and root cause corrective actions across the product line

• Leading the Airbus Supply chain Audits in Iowa resulting in product line approvals.

• Implemented Lean techniques resulting in an 80% reduction in overtime

• Spearhead initiatives to meet quotas on-time and under budget

• Redesigned new product introduction requirements resulting in 30% increase in first time yield improvement

and 20% cycle time reduction

• Initiated formal post-build product review and feedback process into the design database

• Manage $3 million in monthly sales

• Developed current and future state process maps

• Created new product designs to improve manufacturability

• Supervised 20 IBEW employees

Productivity Manager July 2007- March 2008

Stanley Works Mechanical Access Solutions, Indianapolis, IN

Forced to leave after one year due to a serious, non-job related accidental injury. Health problems resulted in temporary

disability from 2008-2011. Currently fully recovered.

• Initiated processes which resulted in reduced costs by $4 million dollars

• Managed cost reduction activity in plant for 600 employees

• Expert in MRP, made significant reductions in inventory

Co-Owner January 2003- August 2007

Curves, Indianapolis, IN

Owned four franchises. Grew business 400% in four years.

• Supervised all aspects of business including marketing and operations

• Directly hired and managed 25 employees

• Maintained payroll and business records

• Provided customer service to meet customer needs

Business Manager December 1998 - May 2003

Kimball International, Jasper, IN

• Managed PPAP process for Eaton Automotive in Mexico

• Improved outgoing quality from Mexico facility by 30% enabling it to meet global telecommunications quality

standards

• Headed product introduction at Thailand facility, secured first order from consumer, multiple visits to Thailand plant

• Relationship management for national customers

• Increased profitability by implementing Lean techniques and Six Sigma to generate cost reduction and improve

customer satisfaction, continuous implementation of improvement techniques

Motorola, Ft. Worth, TX 1984-1998

Production Manager

Responsible for operations and manufacturing engineering associates in a state of the art, high volume,

surface mount manufacturing operation building two way communications equipment for worldwide

shipment. I managed 90 members in a multi-shift team, 10 Engineers supporting production, the MRP

system for assembly, and coached two Black Belt candidates and 100’s of Six Sigma projects.

• Achieved 40% year to year quality improvement through programs aimed at timely feedback, a

disciplined approach to corrective actions. Six Sigma training and the introduction of SPC techniques.

• Manufacturing unit recognized by automotive customer (Delphi) for outstanding delivery and quality

performance.

• Drove weekly focused cost accountability sessions and developed new reporting documents resulting in

over $500K savings annually.

• Worked with supplier quality in US and Mexico. Six Sigma techniques utilized resulting in 45%

improvement in incoming quality.

Education/Training

• Bachelor of Science, Industrial Engineering. May 1984

Purdue University, West Lafayette, IN.

• Six Sigma Black Belt : First class at Motorola University

• Japanese Manufacturing : 3 month hands on training, Hitachi plant, Odawara, Japan

• Professional training courses: Value Analysis Engineering, Lean Value Stream, Value

Stream Mapping, Win-Win Negotiations, Manager’s Manager, Utilizing P& L Statements

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