Customer Service Representative
Resume:
***************@*****.***
Patricia Clark
PROFILE: An experienced, competent and professional Receptionist with
exceptional public relations and customer service skills.
Performs well under pressure, independently, as well as
with others in any environment. Excellent ability to
organize, prioritize and execute a multitude of
responsibilities. Experienced at meeting deadlines. More
than eight years of corporate reception, administrative and
customer service experience with proficiency in Microsoft
Office/internet. Excellent people skills. Superior written
and communication skills.
EDUCATION: 2003 Sheridan College of Applied Arts and Technology;
Oakville, ON
? Journalism Diploma
1985. Holy Name of Mary Secondary School; Mississauga, ON
? Ontario Secondary School Diploma
PROFESSIONAL DEVELOPMENT:
Dec. 2011 - Present Customer Service Representative/Call Center
TRANSGLOBAL SERVICE (THE BRICK CORPORATION)
Dealt with incoming customer service calls in a call centre
environment. Scheduled service calls for customers.
Technical support. Updated customer information on data
base. Dealt with inquiries pertaining to warranty coverage
and issues. Liaison with stores regarding customer
service. Investigated and resolved customer complaints.
Provided product information to customers.
Sept. 2001 - January 2007 Receptionist/Corporate Services Assistant
CREDIT VALLEY CONSERVATION (CVC)
Responsible for reception and front desk operations.
Provided administrative support for all divisions.
Responsible for all incoming and outgoing mail. Created and
managed central attendance form, meeting room and car
booking forms. Responded to and followed up on all general
inquiries. Processed all general development inquiries as
well as site plan applications and fill applications from
builders, developers, or homeowners wanting to build within
the CVC watershed. Responsible for issuing receipts,
entering cheques into reception log, data entry into land
use database. Updated telephone directory.
Page 2 Patricia Clark
October 1999 - June 2001 Executive Receptionist
HATCH ASSOCIATES LTD.
Managed a busy switchboard for both the main office and a
second project office with incoming calls received locally
and globally. Greeted
and announced visitors and guests. Updated and distributed
the employee telephone directory of more than 400 full-
time, part-time and contract employees. Responsible for
long distance and overseas calling for staff, Bell Canada
operator assistance and arranging teleconference calls.
Maintained employee lists of more than 30 offices world-
wide.
June 1998 to October 1999 Receptionist/Administration
OMRON DUALTEC AUTOMOTIVE ELECTRONICS INC.
Managed a busy switchboard in a courteous, efficient and
professional manner while screening all incoming calls.
Ensured unwanted canvassers were dealt with firmly yet
politely. Provided administrative support to human
resources, finance, materials, warehouse and manufacturing
divisions.
April 1995-June 1998 Corporate Receptionist
HITACHI (HSC) CANADA INC.
Managed a busy switchboard while screening incoming calls
in corporate
office. Greeted and announced visitors. Sorted, folded and
mailed invoices. Typed business correspondence. Distributed
incoming courier packages. Arranged courier delivery upon
request. Provided administrative support for service,
credit, human resources and sales. Performed data entry.
January 1990 - March 1995 Reporter/Columnist
THE MISSISSAUGA NEWS
Reported on stories in the areas of community news, sports,
entertainment and lifestyle. Conducted telephone, on site
and off site interviews daily while meeting deadlines.
Generated story ideas for different community sections of
the newspaper. Wrote a weekly column for single people of
the 90s. Wrote freelance articles for The Mississauga
Business Report Magazine. Assisted with newspaper layout.
ACHIEVEMENTS: ? The Toronto Star Award for Outstanding Achievement in
the
Sheridan College Journalism Program.
? Award of Excellence for Outstanding Customer Service
from Hitachi.
INTERESTS: ? Contract freelance writer/Zumba Fitness Instructor
References Available Upon Request
Contact this candidate