Customer Service Sales

Marco A. Zapata, Jr **** Wellington Dr. Austin, Texas 78723

Phone: 512-***-****

E-Mail: ***********.**@*****.***

Texas A&M University December 2013

B.S. Economics

Southwestern University of Finance and Economics ? ? 财财? ? Spring 2012

Reciprocal Exchange Program with Texas A&M Economics Department in Chengdu, China

Work History

Total Quality Logistics February 2014-October 2014

n Managed daily operations of customer accounts with major focus on developing new business and account penetration

through superior customer service and relations. Generate new customers through lead development, follow-up and closing on

a daily basis. Contributed to 47% increase in YTD company wide revenue.

Citizens, Inc December 2013-February 2014

n Part of the international team within the Policy Owner Services Department providing services to policy owners and

associates across multiple lines of insurance (life, health, accident, and annuity) to various organizations operating within

Citizens, Inc. in all of South America.

n

Best Buy July 2013-December 2013

n In-store Best Buy Mobile Sales Consultant. Part of team that brought store sales from being in the last 10% to the top 15%

company wide. Provided personalized service, exceptional expertise for customers, handling all aspects of the sale all while

maintaining a balance of high velocity and high service selling a broad range of mobile products and services.

n

Rosie’s Pho May 2011-January 2013

n All-around employee. Contributed to the restaurant’s turnaround under new management to bring back its reputable name

and sanitation grades up to excellent. Cashier, drink maker (tapioca drinks), brought food out for customers from the kitchen,

and always maintained a clean restaurant.

n

Leadership Experience

Regents’ Scholars Planning Board October 2010-August 2011

n Served on Logistics Team.

n Planned orientation for 700 freshmen.

n Managed budget of ~$6,000 for Orientation.

n

Student Conference On Latino Affairs October 2012-April 2013

n Assistant Director of Registration.

n Keep track of and contact guests attending the conference to confirm attendance.

n Registering guests upon arrival at the conference.

n

Awards

Benjamin A. Gilman International Scholarship. January 2012

College of Liberal Arts Study Abroad Scholarship.

January 2012

Skills

Foreign Language

n Spanish: Fluent in conversation, reading, and writing.

n Chinese: Beginner proficiency in conversation, reading, and writing.

n

Computer

n MS Word, Excel, PowerPoint.

n HTML, one year experience.

n

Activities/Interests

Committee for the Awareness of Mexican-American Culture member, Mexican Student Association, Regents’ Scholars

n

Organization. Big Event Volunteer, Holiday Magic Volunteer. Enjoy playing sports: soccer, tennis, and volleyball.

Contact this candidate