Customer Service Sales
Resume:
Lisa M. Chavez
**** ****** ******, ********, ***** Carolina
Professional Experience
Rochester Midland Corporation, Randleman, NC 2005-Oct, 2014
Sales Administrator/Customer Service Representative
Gather all background information to accurately set up customer accounts,
as well as maintain accounts for 9 sales professionals covering the
Northeast quadrant of the United States.
Quickly and accurately enter all orders for assigned sales reps.
Fulfill and managed requests for testing supplies, promotional items, and
training literature to support the Sales Team performance.
Enter invoices into customer specific accounts receivable computer
programs. i.e. Tyco, Osram Sylvania, Government- OB10
Gather necessary documents to ensure government compliance.
Maintain open lines of communication with customers regarding any special
handling, shipping concerns and payment issues.
Work with marketing to obtain quotes for specialty chemicals .
Analyze shipping methods to minimize freight costs.
Train new hires for enhanced sales performance.
Evaluate sales reports and communicate with the sales team to assist in
sales goals.
Contact customers to evaluate their satisfaction with my company.
Awards
Received 2 "TQM" commendations for "Total Quality Management"
Received 1 "MVP" commendation for "Mission, Value, Passion"
Successfully completed "Customer Service in a Box" training series.
Randolph Community College, Asheboro, NC 2009
Adjunct Instructor
Kept accurate records to ensure students' timely progression towards a high
school diploma, including attendance and scores.
Assisted students in the learning process by giving direction and
implementing appropriate teaching techniques suited to their individual
learning skills.
Maintain clear and open lines of communication with student services to
most fully assist the students in their goals.
Fayetteville Technical Community College, Fayetteville, NC 2004-
2005
Adjunct Instructor
Designed lesson plans and taught remedial English and Composition to
student furthering their education.
Maintain accurate attendance and grading information to comply with state
standards.
Clearly communicated with Department Heads and office staff to ensure
students' steady and productive progression.
Stay-at-home mom ( Husband in military) 1996-
2005
Community Service:
Participated and acted as spokesperson for "Parents as Teachers"
Active in Native American League
Best Products, Sales Associate, Greensboro, NC 1986-1995
Sales Associate/Customer Service Rep.
Increased company profitability by presenting all benefits and conveniences
my company had to offer their customers.
Maintain excellent inventory control and loss prevention.
Responsible for quick, friendly and courteous service.
Ensured every customer was satisfied in all aspects of the company's
performance.
Key holder for register,.
Assisted all cashiers in return processing and problem transactions.
Education
Bachelor of Arts, English Literature
University of North Carolina at Greensboro, Greensboro, NC
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