Customer Service Sales

Shawnell Roney

**** * ***** ** #****. Las Vegas, Nevada 89115 . Home 702-***-****

Email- *************@*****.***

Customer Service

A resourceful, solution-focused individual combining solid skills offering

superior customer service. Hard working team player with great

communication skills. An aggressive and success-oriented professional

seeking a customer service based position offering both challenge and

growth.

. Customer Service . Critical Thinking . Time Management

PROFESSIONAL STRENGTHS

. Telemarketing . Merchandising/Purchasing . Organized

. Dependable . Service Orientation . Multi-Tasking

. Inventory Control . Supervisor . Scheduling

. Coordination . Cashiering - Check/Cash Handling . Balanced Drawer

. Computer . Reading Comprehension . Complex Problem Solving

. Food and Beverage . Judgment and Decision Making . Active

Learning/Listening

PROFESSIONAL EXPERIENCE

2012-2014 Millennium Staffing, Las Vegas, NV

Receptionist

. Answering phones, quash warrants, appointment setting

. Schedule clients for court appointments.

. Data entry

2012 -2013 Whopper Bar, Las Vegas, Nevada Team Member

. Received/Delivered Customer(s) Order(s) . Cleaned Work Station

. Cashiering - Check/Cash Handling . Motivating Others

. Manage all Customer Complaints with Empathy . Food Preparation

. Served Guests with Prompt and Friendly Service Daily .

Coordination

2012 -2012 AGR, Las Vegas, Nevada Customer Service

. Maintained Records of Services in Progress . Daily Computer Usage

. Complex Problem Solving . Customer Service

. Active Listening/Learning . Up-Sold Products

. Answered Customer(s) Inquires . General Clerical

2010-2011 Coach, Prim, Nevada

Sales Associate

. Inventory Control . Scheduling

. Set up Clothing and Window Displays . Customer Service

. Cashiering - Check/Cash Handling . Organized

. Maintenance of Store . Multi-Tasking

. Utilized Computer Frequently to Check Inventory . Motivating Others

2008-2010 Guess Jeans, Las Vegas, Nevada Sales

Associate

2007-2008 Starbucks, Prim, Nevada

Supervisor

. Managed 6-10 Employees Daily . Answered Client Inquiries

. Supervise Opening/Closing of Store . Assigned Daily Tasks

. Handled High Call Volumes . Time Management

. Provided Exceptional Customer Service Daily . Inventory

Control

EDUCATION

2002-2005 Diploma, Goodwill Education Center, Victorville, California

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