Manager Quality Assurance

Jennifer Toutain MBA, LCDP

* ********* ***

North Providence, RI 02911

***-***-***

*************@*****.***

Skills: (Not limited too)

• Quality assurance/Risk Management

• Policy & Procedure Writing

• Implementation of policy and procedure

• Recruitment and retention of employees

• Training development/Training of new and seasoned employees

• Marketing programs to new potential clients

• Starting up and maintaining programs

• Work with local, state and federal agencies

• Accreditation in addiction

• Fiscal management

• Mediation of employee disputes

• Developing relationships with clients

• Counseling in an outpatient setting

• In house commit tees to address ongoing needs, changes and implement new

changes as the agency changed

Community Care alliance

07/2014-Present

(Family Resources Community Action 02/201-07/2014)

Case manager, Property manager, Support staff to Di rector and Team Leader

Substance Abuse Clinician in General Outpatient

NR I Community Services

Per Diem Substance Abuse Specialist

05/2014

The Providence Center

Residential Case Manager

September 2001-Febura ry 2013

T he Providence Center

September 2007-May 2010

Program Manager

Education/Accreditation/License

Johnson & Wales University, 2007

Master of Business Administration

Global Business Leader and Marketing

Rhode Island College, 2001

Bachelor of Ar ts in Psychology and Sociology

Rhode Island Board for the Certification of Chemical Dependency Professionals,

2013

Advanced Chemical Dependency Professional I I

R I Department of Health, August 2014

Licensed Chemical Dependency Professional

Contact this candidate