Manager Management

KOMAL M. GURJAR

** **. ******** **., ***. * ? St. Johnsbury, VT 05819 ? 586-***-**** ?

***********@*****.***

Experienced manager and clinical provider with a proven track record in

improving care quality, process efficiency, staff productivity, and

profitability. Ability to develop and implement feasible growth

strategies, along with an ability to effectively lead cohesive teams. Apply

quality management tools and metrics to enhance bottom-line performance.

Analyze industry trends and relevant legislation to ensure sustainability.

Seeking a healthcare management role within an organization that will

benefit from strong and unique combination of leadership, technical, and

clinical expertise. Computer proficient with skills in MS Office and

Eaglesoft.

AREAS OF STRENGTH AND EXPERTISE

Regulatory Compliance Staffing/Personnel Management Market Research

Risk Management Strategic Planning & Analysis Financial Analysis

Quality Assurance Performance Assessment Contract Negotiation

PROFESSIONAL EXPERIENCE

Volunteer, St. Johnsbury Dental Associates, St. Johnsbury, VT 4/2012 -

8/2012

Received training in dental office administration, gaining hands-on

experience in patient registration, records management, patient services,

and insurance operations. Provided technical assistance with film

development, mounting, recording, and printing. Discussed treatment

protocols with patients and clinicians. Observed restorations, crowns,

bridges, extractions, implant placement, and other clinical procedures.

Manager/Dentist, Cosmo Care Dental Studio/Dr. Shah's Dental Clinic,

Ahmedabad, India 5/2009 - 7/2011

Oversaw all clinical and administrative operations, with responsibility for

patient services, staff training and management, marketing, purchasing,

budgeting and cost control, business development, and maintenance of

accreditation standards. Performed clinical tasks such as radio diagnosis,

oral prophylaxis, pedodontic treatment, root canal treatment, fixed partial

denture placement, crowns, removable denture placement, open and closed

extraction, veneers, aesthetic restorations, bleaching, and periodontal

surgery on adult, pediatric, geriatric, and special needs patients.

Maintained accreditation standards and identified ways to improve

operational outcomes. Coordinated patient treatments with other medical

specialties to ensure the best possible quality care.

Key Accomplishments:

. Planned, opened, and managed a new clinic, obtaining and maintaining all

required regulatory approvals.

. Improved service quality by designing a clinic website and researching,

selecting, and implementing software for scheduling and tracking patient

histories.

. Increased productivity, morale, and teamwork by providing technical

training, encouraging a collaborative atmosphere, and educating clinical

staff to research and understand patient history prior to treatment.

. Augmented clinic income by an additional 40% through partnerships with

general hospitals and companies to increase outpatient intake.

. Implemented laser technologies for periodontal and cosmetic surgeries.

. Developed a new procedure using 3D software to locate the best zone for

implant placement in order to reduce implant failure.

Lecturer, College of Dental Sciences and Research Centre, Ahmedabad, India

5/2009 - 6/2010

Instructed adults and children on dental hygiene, and provided free basic

dental treatment to school children. Built partnerships with dental

companies to arrange for free dental products for community members. Played

key role in launch and oversight of a mobile dental clinic to treat

patients in remote locations. Directed surveys and epidemiological studies,

managed staff, and reported results.

General Dentistry Intern, Vydehi Hospital, Bangalore, India 3/2008 -

4/2009

Managed patient scheduling and records, with responsibility for

prioritizing cases and scheduling surgical procedures. Assisted with

treatments and laboratory procedures. Recorded treatments and followed up

with patients. Coordinated epidemiological studies. Provided patient

education. Participated in lab procedures and surgical procedures to

improve techniques and contribute to patient healthcare needs. Coordinated

camps, studies, surveys, and community education events to raise awareness

of public health issues.

EDUCATION AND TRAINING

MBA, Healthcare Management, Western Governors University, Utah

Bachelor of Dental Surgery, Vydehi Institute of Dental Sciences & Research

Center, Bangalore, India

RESEARCH AND LEADERSHIP PROJECTS

. Researched and analyzed regulatory and legal requirements, as well as

social responsibility, of an organization and designed a code of ethics.

. Developed strategies, policies and procedures for human resource

management; outlined a project team structure and established strategies

for building cohesiveness and effectiveness.

. Completed market research, developed strategies and a communication plan,

designed products and services, and identified risks for a local

restaurant.

. Assessed hospital quality improvement and compliance programs, designing

strategies for meeting audit requirements and developing a staffing plan;

identified internal and external resources, developed a quality

improvement program, and used tracer patient to evaluate patient care

issues.

. Social, environmental and legal responsibility to be considered in an

organization on global level and aid in triple bottom line.

. Conducted an in-depth financial analysis of all departments for a

company; evaluated performance and identified areas in need of

improvement.

. Applied quality metrics, tools to increase efficiency, process and

methods analysis, work environment design, and labor requirements,

including just-in-time, lean systems, and constraint management concepts.

. Designed service line for healthcare organization by managing

construction projects, negotiating and administering contracts to

minimize risk and liability, executing and evaluating a health needs

assessment, interpreting health policy initiatives and international

healthcare trends, managing costs and productivity to improve

sustainability, analyzing net revenue, and communicating the

organization's marketing strategy.

. Devised motivational concepts for a company, combining conflict

management tools, strategic thinking, balance scorecards, change

leadership, multicultural communication, customer focus, and CRM.

. Designed a plan for regional hospital to increase revenue by modifying

clinical practices and activities, reducing costs, cross-training staff,

and implementing new technologies.

. Gave seminars and completed projects on gingival enlargements, caries

vaccines, post operative care, antibiotic prophylaxis for cardiac

patients, and medical emergency kit in dentistry.

. Recorded history of diabetic and cardiovascular patients for a

professor's research project.

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