Customer Engineer

Jaya Desai

Cell: 408-***-****, ****.*****@*****.***

Summary:

. Over 12 plus years of experience as Software Testing Engineer and Lead

responsibility.

. Expertise in Leading a team onsite and offsite

. Expertise in handling customer escalations

. Expertise in testing Network Based Appliance Security and Host based

security application on Windows/Linux/AIX/Solaris/ESX Servers, Web

Servers.

. Performing Exploit detection using Metasploit, Breaking point, and

other standard IDS/IPS test suites.

. Experience in competitive Analyses Report on the detection and

performance using Palo Alto Network Appliance and Intel Security NSP

Appliance.

. Expertise in testing Embedded System Appliances and Media products and

Applications like Settop Box, IPTV, VOD, EAS, SARA, Billing System,

Cable TV, DOCSIS, DNCS, RNCS), Remedy Applications like (BMC ITSM).

. Demonstrated excellence in writing Test Plan, Test Strategy, Test

Cases, Interacting with Engineers, Architects, Product Managers, Sales

to understand the customer requirements, resolving customer issues.

. Expertise in Working on Customer issues, Setting up customer

environment and Reproducing and resolving issues by working with

Development team.

. Expertise in different flavours of Unix, Linux, AIX, HP Unix, Solaris,

Windows operating systems in the areas of administration,

configuration, internal privilege management and network

configuration.

. Experience with VMware hosting environments. Virtualisation, Testing

CSP on (ESXi 5, ESX 4.1

. Experience in analyzing network traffic using TCP Dump, TCP Replay,

and Wire shark.

. Good Exposure to networking protocols (Layer 3\Layer7)

. Experience in Performance Testing for BMC ITSM Web Applications,

Symantec CSP Application.

. Good understanding of Perl and Shell scripting, ready to pick up Java,

Python for Automation Purpose.

. Experience in Localization Testing.

. Expertise in using Bug Tracking tools and Test Management tools such

as Clarify, Clear Quest, Bugzilla, Etrack, Quality Center, Test

Director, Toro.

Education:

Masters in Computer Science

North Western Polytechnic University - Fremont-CA, GPA: 3.8/4.0

Graduate in Electronics and Telecommunication

Teaching Assistant for classes.

Technical Sills:

Operating Systems: IBM AIX, Most of flavors of Windows, Red Hat

Linux(4.8, 5.3, 6.1), Sun Solaris Sparc and X86, ESXi 5,

ESX 4.1.

Tools: Test Director, Clarify, Etrack, Perforce, BMC Remedy,

Share Point, Apptest, Selenium, Rational Clear Quest, HP

Quality Center, Web Logic and Web Sphere servers

Scripting: Shell and Perl, I can pick up any scripting language

quickly.

Networking Protocols: TCP/UDP, IP, ARP, DNS, DHCP, IGMP, ICMP,

NAT,HTTP,FTP etc.

Professional Experience:

FireEye Inc Senior Software QA Engineer

Sept 2009 - Till Now

Project: Intrusion Prevention System, Web Malware Protection System, Email

Malware Protection System, Malware Analyses System, File Malware Analyses

System.

1. Working on day to day bases Customer Escalations, Giving a workaround

or quick fix by interacting with Development team.

2. Developing test methodologies to test custom IDS/IPS implementation on

FireEye MPS systems.

3. Performing Exploit detection using Metasploit, Breakingpoint, and

other standard IDS/IPS test suites.

4. Interacting with Product Manager, Program Manager on any Beta related

issues and custom feedback.

5. Participating in helping FireEYE research lab by proving competitive

Analyses Report on the detection and performance using Palo Alto

Network Appliance and Intel Security NSP Appliance.

6. Working on Features like Alert Suppression, Detection, Fragmentation,

TCP Segmentation, URL Encoding, HTML Encoding, Session Table, Dynamic

Port Detection.

7. Design and implement test plans, scripts, and procedures for various

Malware protection features and enhancements. Identify, analyze and

document problems on the performed tests.

8. Participating in end-to-end software lifecycle process and track beta

testing at customer sites.

9. Participating in post-release sustaining activities, and help recreate

issues reported by customers.

10. Tracking customer appliance health through FireEye Cloud monitoring

system.

11. Test and release integration features for FireEye Central and Local

management systems.

12. Work with cross-functional teams including Support, Sales and Product

Management, to ensure customer case tracking and satisfaction.

13. Testing of network equipment including web servers, proxies, and

firewalls.

14. Setup and configuration of networking products, including Linux and

Windows systems.

15. Experience with customer interaction and convergence on root cause

analysis.

Environment: Networking Protocols, Unix/Linux, VMware, ESXi 5 & 4, Breaking

Point, Fragmentaion Tools, Segmentation Tools, Meta Sploit.

SYMANTEC INC. Senior Software QA Engineer

Sept 2009 - July 2013

Consultant Aug

2008 - June 2009

Project: Critical System Protection (Enterprise Security System)

Symantec Critical System Protection provides policy-based behavior control

and detection for server and desktop computers. Symantec Critical System

Protection provides a flexible computer security solution that controls

application behavior, blocks port traffic, and provides host-based

intrusion prevention and detection.

Responsibilities:

. Main responsibility includes understanding new feature implementation

and writing test strategy document, test planning and test cases

creation and execution.

. Leading a team in India and US.

. Setting up Lab by Installing of all flavors of Linux/Windows OS

(Linux, Solaris, HPUX, IBM AIX, WINAS, WIN2K3 etc.)

. Testing SCSP Web based application.

. Testing CSP on Virtualization environment (ESXi 5, ESX 4 hosts)

. Testing SCSP Agent and Server on Different flavors of Unix and

Windows.

. Making work assignment for the team based in India and USA.

. Investigating the nature of the product issue and provide technical

assistance in identifying, evaluating, and resolving complex test

problems.

. Working on customer issues, on different OS, helping Dev team to

resolve customer issues.

. Analyzing of all failures during regression testing and write the

report.

. Executing automated tests from Automation Framework.

. Automating test cases using Perl Language.

. Setting up any complex customer environment to reproduce the customer

issue.

. Analyze the functionality of System and Executing test scripts in

Integration, System and Regression testing, Sanity Testing.

. Perform CSP Application GUI Testing and Backend Testing.

. Testing IDS/IPS Policy feature, Verifying Performance, Load of the

System.

. Verifying File watch, Log watch application implemented by Tripwire

file integrity monitoring

Environment: Unix/Linux, Toro Test Case management tool, Etrack, Perforce,

VMware, ESXi 5 & 4.

BMC SOFTWARE Senior SQA Engineer June 2009 -

Sept 2009

Project: BMC Remedy IT Service Management

BMC Remedy IT Service Management (ITSM) application help you organize and

manage the varied assets and activities of your IT organization.

BMC Remedy IT Service Management which includes application architecture,

application configuration, and information about the internationalization

and localization.

Responsibilities:

. Responsible for testing Solution management for ITSM application which

includes integration testing for ITSM Suite, I need to verify all the

sub part applications like Release Management, Configuration

Management, Incident management etc. are intact with the client

requirements.

. Installing AR server, CMDB, ITSM Suite on Customer Environment (Linux,

Sun Solaris, HP Unix, Windows OS).

. Troubleshoot the installation issues, interacting with developer and

resolving installation issues on customer environment.

. Executed Performance Test Scripts to analyze the performance of the

application.

. Utilized my networking experience to resolve some networking issues

for better performance.

. Main responsibilities included development of test plans, test cases

creation and execution using.

. Used knowledge of application, SQL to investigate the nature of the

issue and provide technical assistance in identifying, evaluating, and

resolving complex test problems.

. Recorded and tracked defects associated to design and development

using BMC Remedy user Tool, Bug Tracking Tool.

. Analyze the functionality of System and Executed test scripts in

Integration, System and Regression testing, Sanity Testing.

Environment: Unix/Linux, BMC remedy user bug tracking tool, BMC remedy test

management Tool, Share Point, VM Ware Infrastructure Client.

CISCO SYSTEMS/SCIENTIFIC ATLANTA QA/Testing Analyst Jan 2005

-Aug-2006

Project: Digital Network Control System (Graphical User Interface) & RNCS

Digital Network Control System (DNCS) is an economical yet powerful

solution for automation and remote control. DNCS facilitates in automation

and control of electrical and electronic devices through an ordinary

computer. It also allows the user, to connect to DNCS from a remote area

via the media of internet to monitor the task of automation and control

from a remote area. DNCS can be used by clients to operate head-end.

Responsibilities:

. Executed and Automated test scripts in Integration, System and

Regression testing, Sanity Testing.

. Worked on the functionality of DNCS & RNCS to push the configuration

from remote end.

. Testing on IPG guide GUI functionalities, Set-top Box Application GUI

functionalities, PPV, VOD, SDV, EAS, OCAP, Cable Card functionalities.

. Experience in Installing Solaris OS on the system.

. Performed testing on L2/L3 Protocols.

. Performed Backup and Restore activities on RNCS and DNCS server.

. Performed Cisco and Alcatel Router configuration.

. Performed Functionality testing for SDV Application.

. Building the project using the pure coverage flags and generating the

code coverage reports and analyzing the Reports.

. Finding the uncovered code areas and creating new test cases to cover

all the functionality of the product.

. Supported existing applications: performed debugging, profiling, data

quality checking, monitoring, quick prototyping, and testing using

SQL, Perl, shell, and Linux

. Achieved 68% of total DNCS code coverage.

. Analyze the system performance, Network performance & Data Base

activities.

. Setup LAB for new products, Upgrade the new build on Solaris Machine

and Staging Set top Box.

. Creating Source, Session, Segment, adding Channel MAP to get Video on

TV.

Environment: Rational Pure Coverage, Test Director 8.0, Clarify, Sun

Solaris, Linux, Windows NT, PL/SQL, Eggplant, Perl, Shell, Smart Bits,

Ethereal, TCP Dump, TCP Replay.

i2 TECHNOLOGIES INC. QA Engineer/Data Analyst Feb

2001 - Nov 2004

Project: Tactrac is an interactive data service that provides data base of

all electronic, mechanical data content through a client/server format to

over 150 companies worldwide.

Responsibilities:

. Analyze the data and validate it using guidelines and send it to

inspection.

. Upload the data to data base by writing VB scripts and Shell/Perl

Scripts.

. Retrieve the data from data base if further inspection is needed.

. Handle the customer issues by sending validated data through data

base.

. Extensively used SQL queries for Data Validation Process.

. Involved in Release activity-Proper Release of data into data base,

later which will be provided for customer usage.

Environment: HP UNIX Server, Shell Scripting, PL/SQL, Test Director,

Oracle, Data Stage 6.0/7.0

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