Director, IT Business Solutions

Donna Lenning

*** **** **** *****, ********, GA *0144

************@*******.*** 678-***-****

EXECUTIVE SUMMARY

Director, Information Technology with a balanced blend of strategic and tactical experience, who has demonstrated

strong leadership capability in partnering and collaborating with cross-functional business units to plan, design, develop,

and implement strategic innovative technology that enables transformational business objectives. “Hands-on”, working

leader with proven results in delivering multiple, complex IT and Business solutions that have enhanced strategic market

competitiveness, contributed to revenues and profits, improved strategic business processes, and maximized business

personnel efficiencies and effectiveness.

• 10+ years of IT Business Leadership Experience • Life Sciences compliance

• IT/Business Strategic Vision Partner • Excellent Project Manager and Change Manager

• Budget Management up to $20M • Strong Negotiation and Conflict Resolution Skills

• Building Relationships at All Levels • Excellent Communication Skills

• FDA, GAMP 5 Computerized System Validation • Application and Infrastructure Technology

Implementation

Key Accomplishments:

Implemented documentation standards and templates to ensure clear and accurate Business Requirements, Functional

•

Requirements and Design, Technical Requirements and Design, and Use Cases.

Created and implemented Release Management and Change Management within the Business Solutions team

•

including RACI matrix, processes, guidelines, procedures, and execution.

Led the initiative to implement Microsoft Dynamics AX 2012 for Finance and Purchasing in 3 months, following up

•

with Life Sciences Inventory Management, Quality Assurance, Quality Control, and Document Management

processes in 8 months. Current strategy is full ERP implementation including Manufacturing, CMMS, and Quality

Systems to be completed by mid-year 2014.

Aligned and managed IT Project and Program Portfolio to support critical business strategies

•

Attained 10% in sales force business and strategic effectiveness, contributing an estimated $15M in annual revenues

•

with transformational, enterprise-wide, and fully integrated $21M CRM solution to over 1000 field sales personnel.

Received InfoWorld’s Top 10 of Top 100 Best IT Projects for 2007

Negotiated multi-year, multi-million dollar outsourcing contracts for Helpdesk, Hosting, Asset Management and

•

Personal Computer Break/Fix activities reducing costs by $1M. Maintained a 4.5 customer satisfaction rating.

PROFESSIONAL EXPERIENCE

Atlanta Housing Authority – Atlanta, GA March 2014 – Current

Premier. Non-profit housing agency organized under Georgia law to develop, acquire, lease and operate affordable

housing for low-income families. AHA is the largest housing agency in George and one of the largest in the nation,

serving approximately 50,000 Atlanta citizens.

IT Business Solutions Director – Lead a team of IT professionals, implementing application technology with key

internal customizations, reporting to the VP-IT Business Solutions.

• Partner with Key business stakeholders and IT to prioritize, develop, and deploy key software changes within

corporate ERP solution and SharePoint.

• Direct internal SDLC processes including requirements documentation and development, working closely with key

business stakeholders and quality assurance to ensure value-added and accurate documentation, development, and

testing.

• Implemented documentation standards and templates to ensure clear and accurate Business Requirements,

Functional Requirements and Design, Technical Requirements and Design, and Use Cases.

• Created and implemented Release Management and Change Management within the Business Solutions team

including RACI matrix, processes, guidelines, procedures, and execution.

• Performed capacity and resource management for 15 projects for Fiscal Year 2015.

• Acted as Project Manager for ERP upgrade of the Voyager Public Housing and Financial Software completing the

project 30 days early.

Osmotica Pharmaceutical – Marietta, GA February 2012 – March 2014

Global pharmaceutical company focused on drug delivery technologies with a special focus in neurology-based therapies.

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Donna Lenning ************@*******.*** 678-***-****

IT Director – Lead a team of IT professionals, implementing critical infrastructure, telephony, and application

technology, reporting to the CFO

• Implemented Microsoft Dynamics AX 2012 for Finance and Purchasing in 3 months, following up with Inventory

Management, Quality Assurance, and Quality Control processes in 8 months. Current strategy is full ERP

implementation including Manufacturing, CMMS, and Quality Systems to be completed by mid-year 2014. This is

a SQL Server environment.

• Currently, leading the development team on an ERP implementation for both ERP (AX) and SharePoint. The team

is consisted of 5 contract developers along with three functional analysts and 2 technical analysts. A functional

analyst and technical analyst were my direct reports. Utilizing a private cloud to host the ERP and SharePoint for

these implementations.

• Revamped network, storage, and server technology, replacing with CISCO Unified Computing solutions, CISCO

switches, and ASA firewalls for two US sites, introducing high-availability, redundancy, and failover processes.

• Created and gained approval for company’s computerized system validation processes following ISPE’s GAMP 5

best practices.

• Created standard operating procedures to support IT systems and networking qualifications to ensure regulatory

compliance with FDA, DEA, and OSHA.

Children’s Healthcare of Atlanta – Atlanta, GA June 2011-February 2012

Leading pediatric non-profit hospital in the country with 8000 global employees who provide excellent patient care.

IT Program/Portfolio Implementation Manager, Business Systems – Lead a team of 8 IT project managers,

implementing critical business relationships and technology, reporting to the PMO Director

• Aligned and managed IT Project and Program Portfolio to support critical business strategies.

• Partnered with other IT Leaders to present recommendations that project management core competency should be

managed within PMO. Resulted in new job creation for 4 PM positions (within 2 months).

Solvay Pharmaceuticals, Inc. – Marietta, GA 1997-2011

International Pharmaceuticals Company with sales of EUR 2.4 billion, 9000 global employees. Acquired by Abbott

Laboratories and re-named to Abbott Products, Inc. in February 2010

IT Director, the Americas – Led a global team of 14 IT professionals, managing critical global business relationships

and technology, reporting to the CIO

• Fully aligned and managed IT Portfolio for the Americas to support global business strategies; prioritizing local

business value add projects based on global strategies, regulatory compliance, ROI, personnel resources, and

budget. Coordinated project evaluations, deployments, and management through local and global IT Steering

committees,

• Saved the global IT organization over $3M in operating costs in 2009 (out of an $11M international operational

budget) while still providing key technology to support key business initiatives and realize critical business

objectives

• Earned a 98% positive direct report rating for immediate management skills and a 100% engagement score in a

company-wide HR Survey after integrating a multi-national staff of 14 full-time employees while standardizing

performance criteria, policies and procedures, and operational management.

• Implemented Salesforce.com which is a cloud Software as a Service offering. Proficient in client, server, web, and

cloud applications. Worked in a Center of Excellence environment.

• Attained 10% in sales force business and strategic effectiveness, contributing an estimated $15M in annual revenues

with transformational, enterprise-wide, and fully integrated $21M CRM solution to over 1000 field sales personnel.

Received InfoWorld’s Top 10 of Top 100 Best IT Projects for 2007

• Improved market competitiveness by increasing the length of customer face-to-face engagement time by 50% by

fully automating paper-based sampling processes and effectively marketing the change to the users to improve user

adoption of the processes and technology.

• Negotiated multi-year, multi-million dollar outsourcing contracts for Helpdesk, Hosting, Asset Management and

Personal Computer Break/Fix activities reducing costs by $1M. Maintained a 4.5 customer satisfaction rating.

Continued - Solvay Pharmaceuticals, Inc. – Marietta, GA 1997-2011

• Improved accuracy, availability, and consistency of sales data with the implementation of a commercial data

warehouse, Customer Relationship Management, and Cognos Business Intelligence. Saved $1M/year in operational

costs. Also, business analyst efficiency improved over 50%

Donna Lenning ************@*******.*** 678-***-****

• Used collaborative decision-making with Infrastructure team to ensure infrastructure was appropriately available for

critical business applications. Assisted with the purchase of Citrix Servers, VMware, Service Oriented Architecture

such as Weblogix and Tibco, Oracle, and UNIX.

IT Senior Analyst – provided project management and day-to-day support for the Commercial IT systems, reporting

the IT Sr. Manager

• Streamlined Sales Operations manual business processes and gained 80% efficiency with the design, development,

testing, and deployment of an Oracle custom application solution to manage field sales personnel and territory

assignments.

• Transformed travel and expense business processes and expedited employee payment of travel expenses from 30

days to 7 days upon the effective deployment of web-based Concur Travel and Expense to over 1200 employees.

Oracle Corporation – Atlanta, GA 1997-1998

Technology corporation specializing in computer hardware systems, enterprise software, and databases

Managing Principal Consultant - provided technical consulting and complete project Management for multiple projects,

specifically for finance and manufacturing.

Charles H. Mack & Associates – Cincinnati, OH 1995-1997

Private consulting firm, founded in 1993, that specializes in customizable software solutions.

Information Systems Consultant – provided consulting, project management, and programming; reported to

Managing Partner

Brock Control Systems - Atlanta, GA 1989-1995

Now FirstWave, Inc., originally founded in 1984 as an early pioneer in the field of sales force automation.

Training Services Manager - Responsible for establishing customer-focused training department from ground up,

executing corporate strategies and vision, reported to Senior VP of Professional Services

ADDITIONAL EXPERIENCE

• Consulting for financial, manufacturing, and customer relationship management providing fully integrated, end-to-

end business process technical solutions

• Advanced project management methodologies to deliver, on time and in budget, technology solutions such as Sales

Force Automation, Customer Support, Collections, Order Processing, Order Fulfillment, and Accounts Receivable.

• Wrote end user requirements, system design documents, data modeling and conversion routines, testing

documentation, and implementation and business training materials that increased the company’s effectiveness

during customer engagements.

• Designed technical and process training course curricula on MS-Dos, UNIX, Oracle, and Office applications for US

Military and Civil Service personnel, training on processes and technology to a wide variety of people (many of

them older and non-technical), improving overall process and technical efficiency of the students..

EDUCATION

University of Georgia, Bachelor of Arts, English Studies, 1980

PROFESSIONAL CERTIFICATIONS

IT Project Management Professional - PMP 2016

ITIL Service Manager, Delivery Manager Certifications (2011)

Six Sigma Black and Green Belts (2010)

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