Customer Service representative

Location:

Salary:

$12/hr

Posted:

November 23, 2014

Dibin Jacob

*************@*****.**.**

Mob: 647-***-****, Res: 647-***-****

CAREER GOAL: To work in a challenging environment and make a contribution as a call centre

customer service representative.

SUMMARY: Proactive MBA with two years of European experience in customer service, sales and

cash counter. Excellent team building and interpersonal skills. Good command over English language.

Superb scores in IELTS Listening: 9; Reading: 7.5; Writing: 7.5; Speaking 7.5; Overall: 8.

RELEVENT EXPERIENCE

• Sutherland BPO--Part-time, Non-voice, Cochin, India. 2013 July-2014 Jan

Verified the mortgage documents of the US applicants and suggested corrections.

• Twomey’s Supermarkets Ltd, Deansgrange, Ireland. 2008 Jan-2009 Nov

Cashier/Customer service

Handled cash in an often stressful environment, dealt with customer queries and assisted them. During

this period completed a thesis as a part of the Masters on consumer behaviour, after a research

spanning six months, based on the supermarket customers.

• Penny’s Stores, Dublin, Ireland. 2007 Nov-2008 Jan

Sales assistant

Performed as a team member in a multicultural environment, answering customer queries and

assisting them; got awareness about the European workplace which helped to meet the organisational

goals leading to personal and career development.

• Remicia Infotech, Palarivattom, Cochin, Kerala, India (Associate Project Manager)

2012 Mar-2014 Feb

• Cadd Centre, Cochin, Kerala, India (CAD Engineer) 2009 Dec-2012 Feb,

2005 Oct-2006 Nov

EDUCATION: MBA (International Business Major), Dublin Business School, Dublin, Ireland.

B.Tech (Production Engineering), University of Calicut, Kerala, India.

VOLUNTEER WORK: Member of CYM, since 1993 Roles: Teaching and mentoring; organized

outreach programmes personal development seminars.

TECHNICAL SKILLS: MS Office, AutoCAD, MS Project.