Customer Service Sales

DOBROMIR TROANSKY

*** ******** **. *********, ** 06825

Cell: 203-***-****; ****************@*******.***

Career Focus

Result-oriented professional with 19 years experience in furniture production, furniture purchasing,

furniture retail and furniture distribution multicultural organizations with proven ability to deliver.

Summary of Skills

Negotiation Skills Math Skills Supplier Relation Skills Communication Skills

Decision Making Skills Analytical Skills Problem Solving Skills Attention to Detail

Achievements

Led a cost reduction project, which resulted in 25% savings.

Increased Revenue/Cost Ratio by 30%.

Increased productivity by 37%.

Led a department to higher level of performance to obtain a performance certificate.

Increased purchase volume by 28%.

Professional Experience

Distribution Center Supervisor December 2013 – July

2014

TJX (Home Goods) – Bloomfield, CT

• Collaborated across departments to ensure customer service to internal and external

customers.

• Provided directions to associates regarding proper work methods to help increase

performance and business productivity

• Engaged, developed and motivated associates

• Reviewed and analyzed KPI reports

• Ensured operational productivity and effectiveness are set, maintained and continuously

improved.

Department Manager May 2004 – April 2012

IKEA – New Haven, CT

• Developed annual goals and action plan for the department

• Partnered with the Customer Service department, Sales departments and Logistics

department to achieve goals and to manage inventory of approximately 11,000 home

furnishing items.

• Managed 10-20 co-workers

• Hired, trained and developed co-workers and conducted annual performance evaluation

• Monitored and analyzed inventory transfers to provide guidance for cost reduction to the

sales departments, warehouse and receiving department

Recovery Coworker July 2002 – April 2004

IKEA – Pittsburgh, PA

• Secured a positive shopping experience for customers through effectively managing and

developing the Recovery process by preventing merchandise from damage and and

generating revenue from products that would go to recycling

Service Specialist January 2000 – June 2001

BECKER ACROMA – Sofia, Bulgaria

• Conducted business-to-business sales of furniture surface treatment materials – lacquers,

paints, stains

• Worked closely with customers on their factory floor to set up a technology to ensure smooth

and cost efficient production flow.

Purchaser August 1997 – January 2000

IKEA – Sofia, Bulgaria

• Successfully negotiated favorable prices with suppliers by analyzing products’ costs and

current market conditions.

• Managed suppliers’ performance to meet the company’s quality requirements and delivery

schedule

• Maintained collaborative partnership with other company units, vendors and sub-suppliers

Purchasing Technician August 1992 – August 1997

IKEA – Sofia, Bulgaria

• Ensured the technical part of product development and implementation in production in

conjunction with the company product design unit and suppliers

• Implemented Quality Assurance System with suppliers and controlled the product quality

in compliance with company’s technical specifications and quality requirements

• Assumed some of the responsibilities of the purchaser in their absence.

Education

Master’s Degree in Mechanical Engineering 1986 – 1991

HIGHER FORESTRY INSTITUTE (now UNIVERSITY OF FORESTRY)

Other training and courses: 1993 - 2011

Child Safety – 1 week

Microeconomics – 4 months Economics – 1 week

Macroeconomics – 4 months Furniture Surface Treatment – 1 week

Leadership/Management – 8 weeks Wood Science – 1 week

Business Program – 8 weeks Key to Business - 1 week

Business negotiation – 2 weeks Intercultural Management – 1 week

Supply chain – 1 week

Situational Leadership – 1 week

Languages

English – fluent Russian - conversational

Bulgarian – fluent Spanish – limited working knowledge

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