Customer Service officer

CURRICULUM VITAE

Mr. Arpit Kumar Ranawa

V & P - Sotwara

Via- Doomra,

Tehsil- Nawalgarh

Dist- Jhunjhunu

Pin Code-333707

Contact No.- 077********

E-Mail- ***********@*****.***

OBJECTIVE

To learn and grow with power of knowledge and experience in appropriate institute or

organization that offers professional growth while being resourceful, innovative and flexible

And satisfy concern institute or organization with my potential & skills.

PERSONAL SKILLS

Excellent verbal/written communication skill,

Comprehensive problem solving abilities, Analytical skills,

Ability to deal with people diplomatically,

Knowledge of computer and Internet.

ACADEMIC QUALIFICATION

Division/

Degree Examination/ Course Board/ University

Percentage

PGDBO

(Post Graduate Diploma in Banking NIIT-IFBI JAIPUR First

Operation)

B.Ed.

University of Rajasthan, Jaipur. First

B.Sc. Jhunjhunu International college,

68.07%

(Chemistry, Biotech., Botany) University of Rajasthan, Jaipur.

(Rajasthan)

Senior Secondary Examination RBSE 58.31%

Secondary Examination RBSE 60.17%

PROFESSIONAL EXPERIENCE

• Two year experience of teaching Science in a private school (B.V.M.,Jhunjhunu) from 4

to 12th standard in both Hindi and English medium.

• Recently I’m working with ICICI Bank Ltd, as Customer Service Officer at Sirohi

Branch. I’m working here from July 10, 2013 till date.

Job Responsibilities:

Front Desk Operation, Process customer Request in core banking system Like

FD,RD,RTGS,NEFT,FUND TRANSFER, ACCOUNT OPENING AND CLOSING

Process,

Office account monitoring, Jewel loan Auction & all other day to day banking

Operations.

Handle and Maintain record of deliverables at branch, Handle FCRM.

Manage TAT time and service quality, Resolve audit & compliance queries.

Verification of KYC for newly account open and verify transaction at branch level.

Cash operation : Opening and Closing Of Cash & made payments & receipts, follows

The clean note policy, monitor lCT and suspicious transactions.

Sell of CA, SA, Third party products Like Life Insurance, Gold, Gold Loan.

Handle clearing of Cheques at branch.

Good knowledge of Finacle and MS Excel.

Have trained 6 new joinees in cash operations till date.

Reason for the interest to work with Azim premji Foundation:

I need the environment to work with peace and cooperation in hassle free atmosphere then I can

give my best there. In ICICI Bank, the environment of pressure for LI and Gold loans is not good

besides it other things are ok but It’s also an essential work there.

As per my qualifications I’m interested to work with foundation in Finance Team or in School

team as a Science Teacher.

PERSONAL INFORMATION

Father’s Name : Arvind Ranawa

Mother’s Name : Suman Devi

Nationality : Indian

Date of Birth : 03 June, 1989

Languages Known : English, Hindi

Hobbies : Travelling, Riding, Playing Badminton

I certify that the above details are true to the best of my knowledge& belief.

--- Arpit Kumar Ranawa

Contact this candidate