Customer Service Quality Assurance
Resume:
Soumya Alzapur
******.**@*****.***
Status - Greencard
SUMMARY
> Quality Assurance Analyst with 6+ years of experience in Software
Quality Assurance of client server, Web applications, web services,
database and mobile applications.
> Experience using interactive testing tools like Quality Center, and
SOAP UI.
> Hands on experience in Agile-Scrum and SDLC (Software Development Life
Cycle) methodology.
> Expertise in developing and maintaining Test Procedures, Test scripts
and Test cases.
> Hands on experience working with various technologies; SQL, HTML, XML,
WSDL.
> Hands on experience working with Manual Testing
> Extensive experience in planning and executing System, Integration,
Functional and Regression Testing.
> Good experience in Backend testing on SQL Server.
> Excellent communication, interpersonal, intuitive and analysis skills.
> Result oriented professional with ability and willingness to learn new
technologies and environments in short time.
SKILLS
Testing Tools: Mercury Quality Center 10/11, MS Office, SOAP UI
Defect Tracking: QC, YouTrack
Operating Systems: Windows (95/98, 2000, NT, XP, Vista, 7), MAC
OS
Languages: SQL, XML, WSDL
Databases: SQL Server 2005, 2008, MS-Access
Methodologies: Software Engineering (SDLC) Agile-Scrum
Protocols: HTTP, HTTPS
Browsers: IE 6, 7, 8, Firefox, Google Chrome, Safari,
Opera
EDUCATION
. Bachelor's Degree in Computer Science From INDIA
EXPERIENCE
University Hospitals, Cleveland, OH Mar 13
- current
Quality Assurance Analyst
Athena is the web based project that is developed to support health care
practitioners with resources they need to document, track and analyze
patient information. Care coordination module includes patient admin,
discharge tracking, planning.
Responsibilities
> Participated in all aspects of the SDLC.
> Performed GUI testing, Functional testing, Integration testing,
Regression testing, Ad -hoc testing, Negative testing, End to End
testing, User Acceptance testing on analyzed Business Requirements.
> Performed XML validation.
> Developed all the necessary documents for QA Testing like Test
Strategies, Test Plan which includes all test items & Test Cases, and
User Documents
> Worked closely with users and Application developers to ensure that
application development meets to user`s expectations.
> Worked closely with release management team to perform post production
validation.
> Provided sufficient details to development team to reproduce issue (
screenshots, error messages, steps to reproduce, data )
> Queried databases with SQL to obtain sample data
> Tested Web Services using SOAP UI
> Followed the Software Development Life Cycle in all stages of the
project.
> Participated in daily Scrum meetings, sprint planning, deliverable
estimation.
> Prepared test data for positive and negative test scenarios for
Functional Testing as documented in the test plan.
> Developing test plans and strategy.
> Review the test cases for system and integration testing.
> Performed cross browser verification (Firefox, chrome, IE)
> Performed multi device support verification (Mobile, IPad)
Environment: Agile-Scrum,Soap UI QC, Windows, MS-Word and MS-Excel, SQL
Server 2008, Asp.Net, C#, Web Services,XML
Meijer Inc, MI Apr 2011 - Jan
2013
Role: QA Tester
Meijer is a hypermarket chain. It is a web application for tracking
product, services, customer support, marketing of different products,
distributor transaction, customer service location, find distributors
details, email customer.
Responsibilities:
> Reviewed Business requirements and technical design documents,
involved in preparation of test plans and test cases.
> Test Data preparation to support testing.
> Participated in kick off meeting
> Performed front end (GUI) testing, functional, and regression testing.
> Interacted and worked with the development team to solve the problems
encountered during the test case execution.
> Performed Positive and Negative testing on the application.
> Documenting and reporting defects using HP Quality Center, Test
Director.
> Performed regression testing for every modification in the application
and new builds.
> Thoroughly tested the tool in different web browsers.
> Performed Black Box, Functional, Regression, Integration, System and
User Acceptance Testing.
> Preparing Reports for each Bug and working with developers to resolve
it.
> Involved in developing a comprehensive system test plan and created
the test cases.
> Participated in Walk through and defect report meetings.
> Generated Weekly Reports, Defect Reports and Customized Summary
Reports
Environment: Agile, QC, Windows, SQL Server 2008, Asp.Net, C#,VB script
Wipro Technologies Hyderabad, India Dec 2008 - Mar
2011
QA Tester
Project: Prism
Prism (Program Repository for Integrated SKU Management) is a project
to automate set of manual processes involved in the current system. It
includes Web application allowing users to update SKU data, and a
windows service that schedules various back-end processes to pull data
from Data Warehouse.
Responsibilities
> Analysed user/business requirements and developed Test cases.
> Managed test cases and defect tracking using MS Excel.
> Involved in writing SQL queries to check for the data validation.
> Involved in preparing the Traceability Matrix.
> Performed End-to-end testing, Integration Testing, Functionality
testing, Regression testing, GUI testing, Unit testing, Smoke testing
and Backend testing of the application.
> Conducted Back End Testing by executing SQL queries manually.
Environment: Agile, Windows, linux, MS-Excel, SQL Server 2005
Sri Chaitanya InfoTech Ltd Hyderabad, India
April 07 - Dec 07
QA Tester
Project: Accounting Information System
This product consists of two modules. Accounts Receivable System - This
application allows the user to create maintain and process customer
invoices. It also enables the user to make payments against the invoices of
the customers and post them to the General Ledger after the transaction is
completed. Also, delinquent customer reports with the payment details were
generated. Accounts Payable System - This application enables the user to
create, maintain and process the vendor invoices and post them to the
General Ledger after it has been approved
Responsibilities
. Analysed user/business requirements and developed Test cases.
. Managed test cases and defect tracking using MS Excel.
. Involved in writing SQL queries to check for the data validation.
. Involved in preparing the Traceability Matrix.
. Performed End-to-end testing, Integration Testing, Functionality testing,
Regression testing, GUI testing, Unit testing, Smoke testing and Backend
testing of the application.
. Conducted Back End Testing by executing SQL queries manually.
Environment: Windows, MS Office
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