IT Technician

Marvin AguilarMarayan

**** **** ****** **. ******* II Area D Caloocan City

Cellphone No.: 099********

Email: ******.*******@*****.***.**

Objective

Seeking an IT support position with progressive organization that can utilize my ability and developing my skills in advance technical IT solutions and to improve the operations and contribute it to the company and career goal path for the future success.

Work Experience

Desktop Support Engineer: November 16 – Present, Phil-Data Business System, Inc.

Projects:

BangkoSentral ng Pilipinas(Central Bank of the Philippines)

* 1st level onsite support at end-user computer hardware (HP, Dell and Lenovo) and software problem

* Installing standard application software, configuration, diagnosed and troubleshooting including virus scanning

* Preventive maintenance and asset managementfordesktop and laptop computers

* Update Field Service Report (FSR) for every incident and service request of user

* Escalation and co-ordination to the third party or organic support groups

* Installation of Konica Minolta printerdrivers (network printers and scanner)

* Internet\Intranet updates and web browser troubleshooting error

* Installation and troubleshooting of Local printer for Epson, Brother, HP and Canon

* Installation of ISeries\AS400 emulator and printer emulator

* Lotus Notes version 8 and 9 configuration

* Manually installation updates of Guava application software use in Treasury Department

Teletech, Goodyear Taguig, AEGIS, APAC, EGS, RMH, Thompson Reuters– Deployment of new computers(HP and DELL desktop and laptop) and reimaging of Windows Operating System

IT Support /Admin Staff: April 2, 2011 – April 2, 2013, Maher Al - Marzooki Est. General Contracting Company (Out-Side Plant Fiber Optic and Copper Cable,Transmission Design and Associated Civil Works)Kingdom of Saudi Arabia

* Hardware and software repair

* Deploying desktop and laptop unit

* Windows configuration and application software

* Printer installation and error troubleshooting for local and network printer

* Network cabling and patch panel installation

* Windows repair, inventory and documentation

* LAN/WLAN, DHCP, TCP/IP v4 network support

* Virus scanning & monitoring system updates

* MS Outlook 2007 & 2010 support & Windows user account troubleshooting

* Uploading test data results of Copper and Fiber Optic Cable, printing & documentation

* Manpower monitoring, preparing monthly time sheet and invoice receiver

* Submitting weekly report of engineers to Project Manager

IT Support Technician: January 06, 2010 – January 25, 2011, Fujitsu Phil Inc.\Emechanics

Project: NXP Semiconductors, Cabuyao Laguna

* 2nd Level, onsite technical support for desktops and laptops (HP and Dell)

* MS outlook setup and configuration

* Imaging and reimaging of Windows XP and 7 operating system and configuration

* Application support through remote desktop, phone-calls and on-site support

* Preventive maintenance and hardware troubleshooting

* Computer hardware repair, network cabling, telephone line cable support and network and local printers\scanner setup and configuration

* Virus scanning and windows registry cleaning and repair

* Upgrading of desktop and laptop and deploymanually patch windows update

* Deployment and setup of production computers unit with barcode scanner and printer

* Software installation, compatibility mode and system update

Computer Laboratory Custodian: July 12, 2008 to October 14, 2010, Asian Institute of Computer Studies (Commonwealth Branch)

* Printer installation & troubleshooting for Deskjet and Dot-Matrix

* Implementing of client server policies and computer client of students

* Windows repair, formatting, virus scanning and updating of windows application

* Field installation for Intranet and Internet and filtering of internet access

* Monthly inventory of Desktop units & Technical Laboratory equipment

* Equipment & tools provider for computer and Technical Laboratory activity of students and instructors

* Maintain stock and inventory list updates

* LAN and WLAN support in Admin and Accounting office

* PC hardware troubleshooting and network setup and configuration

* Monthly report and documenting technical issues and resolving problems

* Software installation(JAVA, Oracle 9i,Corel Draw, OpenOffice, Visual Basics, Cisco

Packet Tracer)

Summary of Skills

* Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers and scanners

* Knowledgeable on Windows Operating System (98, XP, 7 and 8)

* Proficient in LAN, WLAN troubleshooting

* Lotus Notes and MS Outlook configuration and local\network archiving

* Knowledgeable in Apple software and MAC OS updates

* Java updates, Adobe Reader, flash player, plugin and adobe air.

* Document the problems and solutions

* Active Directory and MS Office 2003,2007,2010 and 2013

* IBM ISeries AS400 setup and configuration

* Network troubleshooting in LAN\WLAN including VPN setup and configuration

* Diagnosed, maintenance and cleaning of computer units

* Basic wireless router network configuration

* Knowledgeable in network server environment

Qualifications

* Extensive knowledge of technology terms and developments.

* Good in written and verbal communication skills.

* Ability to instruct users with computer and presentation skills.

* Ability to write engaging technical documents to assist users in software usage

* Excellent analytical skills and team player and can work independently

* Able to explain clearly problems and solutions in non-technical terms.

* Patient and methodical express and client oriented.

* Can able to work to deadlines and priorities tasks

* Approachable and coordinating to the tasks given by superior problem

* Ability to work calmly and professionally under pressure.

Certifications/Trainings

* DELLDCSE Onsite Troubleshooting Cert. ID 3028(Phil-data)

* DELLDCSE Foundation 2013 Desktop Cert. ID 3116 (Phil-data)

* DELLDCSE Foundation 2013 Desktop Cert. ID 3114 (Phil-data)

* Windows 7 and Microsoft Office 2010 (Phil-data)

* MAC/iOS/Android/Smartphone and Tablet Support (Phil-Data)

* WeBExVideoConference (BangkoSentral ng Pilipinas)

* Security IT Awareness (BangkoSentral ng Pilipinas)

* Basic Computer and Technical Laboratory Management (AICS)

* Unix Solaris Operating System (Sun Microsystem) (AICS)

* Cisco Certified Network Associates ( CCNA 1, Networking Basic, CCNA 2, Router and Routing Basic, CCNA 3, Switching and Intermediate Routing & CCNA 4, WAN Technologies) (AICS)

* Safety “H2S” Awareness Training (SUNBELT)

Education

Asian Institute of Computer Studies (AICS) – Fairview Branch

Date Graduated: April 18, 2008 – Course: Computer Technology

Cielito Zamora Annex II High School

Date Graduated: April 19, 2005

PanggulayanPinamalayan Elementary School

Date Graduated: March 31, 2001

Personal Information

* Date of Birth : May 10, 1987

* Place of Birth : PalayanPinamalayan Oriental Mindoro

* Nationality : Filipino

* Status : Single

* Language(s) : English/Filipino

* Religion : Roman Catholic

* Height : 5’6 1/2

* Weight : 120 lbs.

* Age : 27

Character Reference

* Name : YulBryne C. Reyes

* Company : Asian Institute of Computer Studies

* Position : Senior. Laboratory Custodian

* Contact No. : +63-094********

* E-mail Add. : ********.*****@*****.***

* Name : Dennis Santiago

* Company : Fujitsu Philippines Inc.

* Position : Service Delivery Manager

* Contact No. : +63-091********

* E-mail Add. : ***********@*****.***

* Name : Raymond John L. Tiong

* Company : Phil-Data Business System Inc.

* Position :Service Delivery Manager

* Contact No. : +63-091*-*******

* E-mail Add. : ********@********.***

I hereby certify that the above information is true and correct.

_ Marvin A. Marayan

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