Customer Service Sales

Dasha Koulia

***-* ******* ******, *******, ON

647-***-**** *****.****@*****.***

EXPERIENCE

Walmart Richmond Hill, ON

Aug. 2010 - Oct. 2014

Customer Service Desk Associate

Applied the Walmart Return Policy while providing excellent service to customers by

exchanging, returning and price adjusting merchandize

Managed the efficiency of the customer service desk by delegating tasks, monitoring safety

sweep inspections and conducting daily audits

Responded promptly to customer inquiries, concerns, and complaints in person and over the

phone - always in a professional and efficient manner

Productively worked alongside other associates, managers and the loss prevention team to

provide an exceptional level of service

Successfully trained over 15 new associates on cash registers and at the customer service desk

Bath And Body Works Vaughan, ON

Oct. 2009 - Jan. 2010

Sales Associate

Promoted a customer-centric environment by getting to know the customer's needs and

improving the overall customer experience

Displayed extensive product knowledge and maintained weekly sales and promotion awareness

Maximized sales and built customer loyalty by implementing effective sales techniques such as

product demos

Produced a high standard of merchandizing, floor set up and display maintenance skills

Gardner Museum Toronto, ON

Sept. - Dec. 2009

Administration Assistant/Education Program Support Worker

Assisted the Education Program Manager in organizing school group tours

Supervised students during clay studio classes

Performed clerical duties such as filing and data entry for the Accounting Department

Supported the gift shop’s daily operations through shop supervision and merchandizing

Campbell House Museum Toronto, ON

Sept. - Dec. 2009

Curator Assistant

Created and organized a comprehensive Family Day activity program for parents and children

Designed and placed event advertisements

Maintained inventory, ran general errands such as mail delivery and assisted in event set up for

The Advocates’ Society

Assisted tour guides in daily museum group tour operations

Harvey’s Restaurant Richmond Hill, ON

Nov. 2007 - July 2008

Cashier and Prep Cook

Maintained high standards of customer service during high-volume, fast-paced operations

Developed professional skills in drive-thru service management

Processed sales and service transactions at the cash wraps

Prepared customers’ food as per their request

EDUCATION

York University Toronto, ON

2014

Bachelor of Arts with Honours in Psychology

APPLICABLE SKILLS

Excellent telephone etiquette

Able to successfully co-ordinate, prioritize and delegate day-to-day duties

Prominent attention to detail

Avid understanding of front desk operations

Intermediate knowledge and experience in Microsoft Word, Excel, Outlook & PowerPoint

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