Customer Service Sales

Laura Hetherington

Leadership

Midland, MI

***************@*****.*** - 989-***-****

WORK EXPERIENCE

Fitness Attendant

The H Hotel - 2011 to Present

• Ability to work independently and available for any shifts to assist clients

• Use Opera, Microsoft office Excel and Word for Inventory, Invoices, and check in/out guests, fitness

memberships and reports

• Project coordinator skills that exceed in meeting goals and deadlines with multiple projects

• Ability to negotiate best rate with vendors for new cardio equipment while saving the company money

Crew Trainer

McDonald's - 2007 to 2011

• Responsible for training all new crew members

• Ensured that the crew was running efficiently

• Able to multi task under extreme pressure

• Able to upsell products

• Recognized “go-to” person for staff and leadership team with excellent interpersonal skills and oral

communication skills

Banquet Supervisor

Lumber Barons - 2005 to 2007

• Prepared and checked all catering functions

• Inspected banquet room for correction of setup

• Assisted and monitored event to ensure satisfactory of clients

• Demonstrated analytical ability and financial acumen and report writing skills.

EDUCATION

Associate of Arts in General Management

Delta College

Bachelor of Arts in International Business

Delta College

SKILLS

American Sign Language, Spanish

ADDITIONAL INFORMATION

• Ability to develop and lead a team to exceed goals.

• Committed to providing the highest levels of customer service by attending the Dolce Service Culture training

• Proven ability to foster relationships with key third party vendors, political and community organizations.

• Attends a monthly Leadership Seminar and Quarterly Convention to enhance leadership skills

• Ability to collaboratively and communicate effectively with team members at all levels of the organization

Professional Non-Profit Affiliations

• Operation Reach in Saginaw, MI

• Good Samaritan Rescue Mission in Bay City and Saginaw, MI

• Team Leader and Team Leader Development Chair for American Cancer Society in Midland, MI

• Committee Chair for the Boys Scouts of America, Troup 3721 in Midland, MI

Education

• Associate of Arts in General Management to be completed spring of 2014, Delta College

• Bachelor of Arts in International Business to be completed in 2015

• Presentational Communications Certificate completed May 2012, Delta College

• Languages: English, Spanish, ASL (American Sign Language)

Accomplishments

• Won awards in Sales and Marketing at D.E.C.A National Conference

• Facilitated a Code of Ethics and Motivation class for Delta College Staff

• Organized student-led philanthropy team for youth-at- risk “Pay it Forward” grant, Delta College

• Customers First Award for excellence in customer service, given by Midland Chamber of Commerce 2013

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