Customer Service Administrative Assistant
Resume:
Melinda Bueno Herrera
Eatontown, NJ 07724
***************@*****.***
Objective
To obtain a position as a administrative assistant in a people oriented organization with a
challenging environment, to achieve company goals, and to maximize my secretarial skills and
experience. Bilingual, fluent in English and Spanish.
Administrative Assistance
I have many years in the career of a high-performance Administrative Assistant. Experienced in
all aspects of office management, weekly meetings, record maintenance while redesigning
administrative processes to streamline functions, eliminate redundancy and expedite work flow.
Expert organizational, leadership and communication skills. Recognized for professionalism,
resourcefulness, and competence in managing affairs.
Professional Experience
2008 - Present Secretarial Registrar
Monmouth Medical Center, Long Branch, NJ
Enter procedure charges. Review notes for CPT coding. Audit accounts to ensure
Insurance/patients are processing. All claims are filed electronically, and most payments are
received electronically.
Responsible for the complete and precise registration of surgical patients. Accurately gathering
and entering patient information into medical record as received by the patient and/or physician
office. Collecting co-payments, deductibles, co-insurance from patients at the time of service.
Ensuring an efficient, complete, and timely patient registration process that models the customer
service philosophy of the facility. Managing the continuous flow of information between doctors'
offices, patients, and clients.
While ensuring an accurate registration process, I provide a compassionate and supportive
environment. Providing general clerical and administrative support to Director and clinical staff.
Train all new support staff including temporary staff. Screen calls, visitors and mail, maintain
schedules, appointments and calendars. Transcribe minutes for weekly meetings. Maintain
confidential files and information. Operate all office equipment and boast a typing speed of 75
words per minute.
2005 - 2008 Surgical Coordinator
Anthony Lombardi M.D. PC, Eatontown, NJ
Coordinated multiple physicians’ office schedules, pre- authorized surgical procedures, and
answered all incoming calls.
Promoted to Surgical Coordinator in December 2006. While managing physicians surgical
scheduled, I interviewed patients for surgical procedures, and educated them through their entire
surgical process. Collected payments and assisted in billing/claims. Enter physician charges,
post insurance/patient payments Organized the implementation and maintaining of Silicone FDA
approval study.
2000 - 2005 Staff Assistant
Monmouth Medical Center, Long Branch, NJ
Performed Out-patient Registration in multiple areas including Pre-Registration, Laboratory, and
Breast Center. Completed CPAR certification.
Promoted to Staff Assistant in 2003. Organized and reported monthly money collection.
Authored monthly meeting minutes, and distributed education information to staff. Ordered and
maintained office supplies for PAM staff.
Skills and Strength
Customer service, public relations, team player, self starter and quick learner. The ability to
manage multiple tasks, projects and time management. Microsoft Word, Excel, Power Point,
Outlook and Internet.
Education
2014 Presently attending Brookdale Community College
2012 CPAR Certification
1998 Monmouth Vocational School Medical Assistant Certification-Medical
Terminology & Anatomy and Physiology
1997 Long Branch High School Diploma
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