Customer Service Manager

Louise L. Cutler *** Aspen Peak Loop #**** Henderson, NV. 890**-***-***-

**** 702-***-****-cell

***************@*******.***

HIGHLIGHTS OF QUALIFICATIONS:

Demonstrate empathy, exceptional written and verbal communication

skills, and the

ability to properly tailor assistance to customers' level of

experience and knowledge.

You have to share your expertise and maximize resources when

helping others.

Take owership of the phone call, solve the problem, and be an

advocate. Trained on CRM and Nevada Health Link Portal.

Experienced mortgage professional that thrives in the exciting and fast-

paced environment, enjoy learning new technology and a sharp eye for

detail.

Proven Organizational, Communication and listening skills

Independent worker, team player, dependable and efficient

Trained in Point, Nile, Encompass

PROFESSIONAL EXPERIENCE:

Provide the best service possible to the customer.

Be patient, kind and empathic to the residents of the State of

Nevada.

Educate the residents of Nevada about insurance.

Maintain good listening skills and take control of the

concerns of the caller.

Supervised managed and oversees day to day operations of closings and

fundings.

Compile loan documentation to conform to all investor, agency, and

regulatory requirements, Conventional, FHA, VA, Homepath and HARP Loans.

Interact with the customer and loan officers in the field.

Maintain pipeline and meet closing goals.

Liaison between escrow coordinators, title companies and real estate

professional Fund and Ship files with proper documentation for all loan

types

EMPLOYMENT HISTORY:

KPS3 Marketing Screener at Enrollment Store

November 2014

Xerox-NV Health Link CSR

Feb 2014 to Nov 2014

SHIP Volunteer/Worker Assist Medicare Beneficiaries April

2013 to Feb 2014

Agape House-Volunteer Compliance July 2013 to

present

RoundPoint Mortgage Customer Service

August 2012-Oct. 2012

WJ Bradley Transaction Coordinator

March 2012-July 2012

PCHHC Medical Records

Jan 2008 to Feb 2012

Beazer Mortgage Mortgage Loan Processor

Feb 2005 - July 2007

Sandy Lerner OPS Manager and Assistant

April 2004-Feb 2005

KB Home Mortgage LCA/Funder/Shipper

2002-2004

EDUCATION:

Mortgage Lending Practices, Listening Skills

Certified Medicare Counselor

Exchange Enrollment Facilitor

Xerox Training for a CSR for Nevada Health Link

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