Service Manager
Resume:
CURRICULUM VITAE
JAYKUMAR.K
NO **/**, *th Cross, Venkatapura
Koramangala 1st Block
Bangalore 560034
Cell : +919********* / +917*********
Email : *******@*****.*** / ********.*******@*******-*****.***
OBJECTIVE
To increase organization's bottom-line profitability through - better efficiency, continual
improvement and result in outstanding customer service when the automotive sector is under
permanent pressure to improve sale of value added services and profits and is well aware of the value
of continuous innovation.
Summary of Skill and Experiences
Total experience of 15 years in various fields of Service.
Worked at various levels.
Managed front office as well as workshops.
Strong problem resolving and organizational skill.
Maintenance and upkeep of the workshop equipment to maximize utilization and minimize
downtime. Initiate procurement of additional equipment in line with business growth.
Ensure understanding and adherence to the requirements of Brand service requirements and
customer delight indicators.
Lead and develop a strong performing team capable of achieving changing customer
expectation levels by achieving target CSI scores
Strong problem solving and organizational skills.
Manage liaison between workshop and service reception on customer vehicle progress
Self-motivated, assertive person with a positive attitude.
PROFESSIONAL EXPERIENCES
Company Name : Renault-Whitefield (Authorized Dealer for Renault India)
Duration : Jan2011 to Till date
Designation : Head - Aftersales
Responsibilities:
Handling Manpower of 115 team members
Handling front office team/shopfloor/bodyshop.
Have the ability to deal with all levels of customer profile.
Have excellent negotiating, complaint resolving and leadership skills.
Technically competent to understand the product and customer needs and requirements.
Establish and maintain good working relationships with customers to encourage repeat and
referral business.
Actively seek to increase both labour and parts turnover by maintaining customer contact,
explore the market for new potential customers and maintain service information &
schedules for existing customer base.
Demonstrates people skills and knowledge of products which play decisive role in crucial
and critical customer handling in cases where my involvement becomes imperative.
Daily Reports, weekly reports and monthly reports to RIPL.
To monitor and achieve budgeted revenue from the location by implementing dealer standard
operating procedures and effective management of the service personnel..
Handling Renault Area Managers/Regional managers on their regular visits for Audit.
Personal interview with Team members to develop an Service Centre team culture
AWARDS & ACHEIVEMENT IN RENAULT:
‘’BEST AFTERSALES 2013’’ ‘’BEST COMPLAINT MANAGENT 2013’’ and ‘’BEST
TECHNICAL OPERATIONS 2013’’ Awards@2013 (pls open the link)
‘’BEST WARRANTY OPERATIONS 2012’’ ‘’BEST AFTERSALES 2012’’ ‘’1st Runner
up in TECHINICAL OPERATIONS’’ AND ‘’2nd Runner up in PARTS OPERATIONS
2012’’
Attended CoTech training at Renault International Training centre at Paris, France.
Company Name : Trident Hyundai (Authorized Dealer for Hyundai Motors)
Duration : Jan2006 to Dec2010
Designation : Senior Service Adviser
Receive the customers at the service reception at appointed time and take the
customer through interactive reception process.
Listen to customer’s concern & probe for better understanding of it.
Complete the job card with clear communication to customer
Call the customer in case of additional work if identified & give them an estimate
After completion of the job, check the vehicle to ensure that all the jobs are
attended & close the repair order
Explain the invoice & the jobs carried out to the customer.
Handover the failed parts to the customer during the delivery of the vehicle.
Update the work scheduling board in coordination with the floor supervisor
Keep the skill inventory & update timing chart for all the technicians.
Training all the junior service advisors during their induction
AWARDS & ACHEIVEMENT IN HYUNDAI:
Topper in south regional level Service Adviser Skill fest
Stood at 7th place in All India Skill fest in very first batch of competition organized by
Hyundai Motors India 2010 in Delhi. ‘’Skillfest HMIL @ Delhi’’
4 times awarded as Best Performer in the group.
Company Name : Cauvery Ford (Authorized Dealer for FORD INDIA)
Duration : May2004 to Dec2005
Designation : Service Adviser
Responsibilities :
Almost same roles as given above.
Company Name : Vijai Auto (Authorized Dealer for Mahindra and Mahindra)
Duration : July2003 to April2004
Designation : Technician
Scheduling job to the Asst technician.
Taking Road test with customer to understand the concerns.
Inspecting the vehicle after the jobs completion (service and running repairs).
To carry out all the major repair as engine over hauling and gearbox over hauling.
Training all junior and asst technician on product and technical upgrades.
In charge of handing special tools.
Resolving all type on Tyre wear and Alignment concerns.
Company Name : BEL (GOVT. OF INDIA ENTERPRISES. MINISTRY OF DEFENCE)
Duration : April2001 to June2003
Designation : Trainee Technician
To do all minor service independently.
To assist the senior mechanic in all the major works.
To carry out all periodical maintenance service.
To attend the brake down in remote place.
Team leader environment cleanness of the workshop.
Education Qualification
SSLC in M.E.S High School, Bangalore.
P.U.C in B.E.S Pre-University College, Bangalore.
ITI in Automobile, Govt. Industrial Institute, Bangalore.
Apprentice in BEL(Ministry of Defence) Bangalore.
Diploma in Automobile Engineering in Manasagangotri university of Karnataka
PERSONAL DETAILS
Date of Birth : 13/09/1978
Gender : Male
Father’s Name : Krishnappa. G
Maritual status : Single
Nationality : Indian
Current location : Banglore
Notice period : 90 days
#38/40, 9th cross, venkatapura
Address :
Koramangala 1st Block,
Bangalore 560034
Language known : English, Hindi, Kannada, Telugu & Tamil
Date :
Place : Jaykumar.K
Contact this candidate