Customer Service Representative

Veronika Szoradi Dietrick

*** ******* ****** ************@*****.***

Elgin, IL 60123 224-***-****

OBJECTIVE

Experienced Executive Assistant looking for permanent administrative work .

EDUCATION

Certified Nursing Assistant

November 2013

A Plus Healthcare Training - Bartlett, Illinois

Certified AHA Healthcare Provider/BLS/CPR – Illinois

Clinical Training:

ManorCare Healthcare – Elk Grove Village

November 2013 - November 2015

Skilled Nursing Facility (40 hours): performed nursing assistant duties with Cardiac

rehab patients, complex Medical-Surgical rehab patients, Orthopedic Rehabilitation

patients, and Alzheimer’s, Dementia & Long-term Care Residents

High School Diploma/ General Studies /Languages: German and Russian

1988-1992

Szilagyi Erzsebet High School – Eger, Hungary

WORK EXPERIENCE

CNA /Member Specialist

Oak Crest Residents, Atrium Apartments - Elgin, Illinois

2014 january-current

Oak Crest Residents: performing duties of a healthcare, assisting members with daily activities

Atrium Apartments: medication reminders, laundry assistance, concierge duties

Executive Assistant for Enterprise Services

Hewlett Packard Inc. – Budapest, Hungary

2010-2012

Assisted Enterprise Services manager, helped the sales team with administrative duties, phone

calls, travel arrangements, entered purchase orders, kept in touch with vendors, followed

up on invoices

Customer Service Representative

2007-2009

Answered phone calls in a timely manner, analyzed and resolved customer problems, and

logged tickets for second level technicians

Apartment Leasing Agent

SPM Property Management - Tucson, Arizona

2001-2004

Showed apartments for leasing, coordinated rental agreements, conducted general

administrative duties, managed work orders, filed, answered phone calls

Resident Services Associate

Millenium Court Apartments – Budapest, Hungary

1997-2000

Checked residents in and out, managed groceries, provided concierge services, handled cash

drawer, general administrative duties

OTHER SKILLS & QUALIFICATIONS

Bilingual, fluent in English and Hungarian

Experience in computerized and manual charting, word processing software, and general office

computing

Excellent organizational skills, able to multi-task and prioritize diverse responsibilities

Demonstrated personal traits include dependability, adaptability, eagerness to learn,

compassion, and respect of others

References available upon request.

Contact this candidate