Customer Service Sales

JISSA JOHNSON

***** ******* *****, ******** *******, MI 48310

************@*****.***

248-***-****

OBJECTIVE

A driven, team-focused, hardworking and dedicated professional seeks to

excel in a challenging position and bring value to an organization.

EDUCATION

Wayne State University Detroit, MI April 2013

Bachelor of Arts; Major: Communication Sciences and Disorders

GPA: 3.75

WORK EXPERIENCE

Caregiver Our Shepherd Early Childcare, Birmingham, MI 07/2014 –

present

Manage children’s emotional, social, and educational needs

Cashier PetSmart, Utica, MI

07/2013 – 01/2014

Resolved customer complaints

Processed sale and return transactions

Sales Associate K-mart, Troy, MI

04/2007 – 11/2009

Provided superior customer service to ensure satisfaction

Met sales quota for Sears credit cards every week

Safeguarded the company from fraudulent checks

Trained new sales associates

ADDITIONAL EXPERIENCE

WSU Speech-Language Center Detroit, MI 01/2013 –

04/2013

Undergraduate Student Clinician

Developed and implemented lesson plans for therapy

Charted client responses and assisted with behavior management

SKILLS

Certified in AED, First aid and CPR (infant, child and adult)

Proficient in Microsoft Office: Word, Power-Point, and Excel

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