Customer Service Sales

TORRIE MITCHELL

**** ************* ** *** ***, Charlotte, NC 28262.?(336) 209-

0014?**************@*****.***

Summary

Young starting professional seeking promotional opportunities within the

healthcare industry while in pursuit of a graduate degree to aid in such

endeavors. My persistent drive and solid work ethic has afforded me many

employment opportunities within different arenas; one in which led to an

offer for a management position three months into employment. With

proficiency in Microsoft Office Professional programs and extensive

customer service experience, I am eager to grow, expand my horizons and

establish an endless career within the healthcare industry.

Education

The University of North Carolina at Greensboro, May 2011

Bachelor of Science, Business Administration Bachelor of

Arts, African American Studies

Activities: Biology Club, 2007-2008

SKiLLs and Experience

. Contributes to meeting company-wide goals by releasing accurate and

timely information for clients

. Logs information for assigned programs so applications are processed

in a sensible manner

. Performs related duties as assigned, including patient verification

during peak period(s)

. Intakes and processes all program specific mail and faxed documents to

ensure process is efficiently and promptly continued

. Assisted customers in all aspects of service fulfillment including but

not limited to: addressing specific customer preference and presenting

alternative solutions during point-of-sale

. Used knowledge of store functions and procedures to build sales and

minimize returns

. Responded to customer activity with urgency and high priority by

assisting customers through sharpened selling skills

. Proactively contributed store's success through team participation

. Maintained appropriate stock levels and ensured all sizes and styles

were represented and displayed for the customer's convenience

. Contributed to successful peer tutoring geared towards completion of

core competency coursework through foreshadowing and motivating

instruction

. Acted as proxy and teacher aid for Algebra II instructors during in-

class instruction and after-school tutoring three days a week

. Helped with store organization and operations by insuring existing and

new merchandise was promptly and correctly displayed throughout the

store

Employment PRofile

Program Specialist I Amerisource Bergen March 2013-

present

Sales Associate Macy's July 2010-

March 2013

AVID Tutor Randleman High School August 2012-March 2013

Tutor (work study program) Ben L. Smith High School September

2009-December 2009

Sales Associate Citi Trends June 2008-

January 2010

References available upon request

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