Customer Service Manager

JEAN L DORISMOND

*** ****** *****

North Babylon, NY 11703

(C) 631-***-****

(H) 631-***-****

********@*****.***

PROFESSIONAL SUMMARY: Seeking a challenging position as Director of Housekeeping and

Laundry/EVS dedicated to continuous process improvement in the face of rapidly evolving and changing

markets. Extremely results-oriented and proactive in finding cost-effective solutions to company-wide

problems. High-energy manager successful in building and motivating dynamic teams. Cultivates a company

culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new

ideas that drive company growth.

SKILLS:

• Project management • Results-oriented

• Quality control • Recruitment and talent development

• Customer-oriented • Customer service experience

• Complex problem solving • Multi-lingual (French, Spanish, Creole)

EXPERIENCE:

December 2012 - October 2014

Wyckoff Hospital- Sodexo (USA)

Manager of 3rd Shift

My duties including hiring, training, evaluating and disciplining the housekeeping staff. I also developed work

schedules and inspected the work done to make sure they are meeting the facility's cleanliness expectations.

Making sure staff complies with infection-control procedures during terminal cleanings of all department of

the hospital.

May 2005 - May 2012

Long Island Care Center – Flushing, NY

Director of Housekeeping and Laundry

Duties include planning, organizing, and developing of the overall operation of the housekeeping department

in accordance with federal, state, and local standards and guidelines; assuring the highest degree of quality

guest care is maintained at all times. Oversee staffing, scheduling, managing team of housekeeping associates

through motivation, coaching and development; managing onsite laundry inventory; ordering paper goods and

supplies; performance appraisals; payroll; and time studies.

October 1996 - August 2002

Professional Services (CMS) - Hempstead NY

Director of Housekeeping and Laundry

Supervised staff of up to 30 employees including part-time and on-call employees at the following facilities:

NEW SURFSIDE NURSING HOME, Far Rockaway NY

MAYFAIR CARE CENTER, Hempstead NY

DALESVIEW CARE CENTER, Farmingdale NY

EAST ROCKAWAY NURSING HOME, Lynbrook NY

Duties include develop methods to establish and clarify customer needs, conducting ongoing rounds interview,

and hired distribute assignment and process payroll, scheduling, ordering paper goods and supplies.

2

Je

an Dorismond, Page

January 1993 - April 2005

Rapid-O-Services - Huntington Station, NY

Office Manager

Supervise personnel; oversaw, coordinated, maintained and processed payroll time sheets; planned and

developed the execution of policies, procedures, and operations; ordered supplies; processed paperwork,

scheduling and inventory.

EDUCATION:

Administration Continuous Education Program: May 1993, sponsored by Canon USA

Engineering: University of Port-au-Prince, 1981

Liberal Arts and Sciences: Georges Marc College, Port-au-Prince, 1979

SPECIAL TRAINING:

Sponsor training: Oct 1992

Performance Appraisal System Sep 1992

Employee Development Skill: Jun 1991

Fundamental Leadership Skill: Feb 1990

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