Customer Service Representative
Resume:
Mildred Miller
PO Box ****
Smyrna, GA *****
*************@*****.***
Dedicated, service-focused professional seeking a work-at-home position that will allow me to showcase my skills and knowledge. High degree of customer service and interpersonal skills to manage support and resolution in a timely, accurate manner. Possess active listening skills. Exceptional ability to utilize multiple applications simultaneously. Strong communication skills. Self-starter and goal-oriented.
WORK EXPERIENCE
Fairfield Inn, Night Auditor
October 2011-2013
• Greeted guests upon arrival and ensured a pleasant check-in experience
• Maintained contingency reports which reflected the arrivals, inhouse occupancy and due out.
• Effectively communicated with staff concerning incidents or concerns with hotel or guests
• Followed the specified procedures to audit the shift closing of all front office staff.
• Balanced the audit for accuracy
Front Desk Clerk
May 2011 September 2011, Residence Inn, Hoover, Alabama
• Checked guests in and out of the Hotel.
• Issued room keys
• Collected payment
• Ran various reports on the computer for management
• First line of customer service for a lodging property
Customer Service Representative
2007-2011, West Corp, Omaha, NE
Virtual Call Center
• Inbound call processing.
• Processed payments on cell phone accounts
• Made changes according to requests
• Cell phone troubleshooting
• Utilized applications in a virtual call center environment
• Used several windows simultaneously
Customer Service Representative
2007– August 2011, Kelly Services, Birmingham, Alabama
• Team Lead in overseeing the development of an Anti-Money Laundering department that was built from the ground out using a general outline provided by management
• Helped insurance agents complete Anti-Money Laundering training and obtaining certificates of completion.
• Appointed licensed insurance agents
• Merged duplicate accounts in computer
Front Desk Clerk
2006-2007 Birmingham Marriott, Birmingham, Alabama
• Checked guests in and out of Hotel.
• Booked and modified reservations
• Processed Room Service orders
• Processed incoming calls at the At-Your-Service Help Desk
Reservationist/Night Auditor
2002-2006 King and Prince Resort, Saint Simons Island, Georgia
• Booked, modified reservations
• Sent confirmation letters to guests
• Monitored overbookings in 2- and 3-bedroom villas
• Sales Department Support
EDUCATION
Central Georgia Technical College 1999-2000. Medical Transcription
Certificate 2000
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